Online forms: Report a Missed Bin

Bin collections can take place any time between 07:00 and 17:00 and while you may usually get a collection at a regular time, there are many things that can affect the actual time of your collection.

A missed bin cannot be reported until after we have confirmed that we have completed collections in your street, and must be reported within one working day of the day the collection was due.

If you would like to get further information about your bin collection day schedules please visit our Bin Collection Day Finder

We may not have picked your bin up for a particular reason, which you can view here. Such reasons could be that:

  • The waste was not out for collection by 07:00
  • The bin/sack was not left in the correct location for collection
  • Having side or excess waste
  • The wrong waste was presented or your bin was contaminated

Please begin this form if you wish to report that your bin has been missed in error.