EIR Request 1. Please categorise your request Required Main Category Sub Category Main Category Please select ... Multiple Services Adult Prevention & Care Management Adult Regulated Provision Adult Safeguarding, Mental Health, Learning Disabilities & Quality Assurance Adult Social Care Advisory Service for Primary Schools & Governing Bodies Animal Control Anti-Social Behaviour Asset Management Building Control Business Rates (LCS) Business Support & Communications Call Centre Capital Projects CCTV Change & Transition Children's Safeguarding & Quality Assurance Communications Community & Voluntary Sector Community Safety Consultation & Engagement Corporate Parenting Services Council Tax (LCS) Early Years & Childcare Services Education Advisory Service Education Welfare & Vulnerable Pupils Elections Emergency Out of Hours Emergency Planning Environment Environment - Issues on Private Land Equality and Diversity Facilities Management Families First & Intensive Support Finance (LCS) Finance - Accounts Payable (LCS) Financial Assessment (LCS) Food safety Health and Safety Health & Safety (in Council Premises) Heritage and Arts Highways and Street Hounslow House Housing - Activities for over 60s Housing - Aids and Adaptations Housing - Allocations Housing - Assessment of Housing Register Application Housing Benefits (LSC) Housing - Caretaking and Estate Management - East Area (Brentford and Chiswick) Housing - Caretaking and Estate Management - Central Area (Heston, Hounslow and Isleworth) Housing - Caretaking and Estate Management - West Area (Feltham, Hanworth and Bedfont) Housing - Commercial Units Housing - Community Centres Housing - Compliance Housing - Data and Statistics - Requests for Information (FOI/EIR) Housing - Emergency & Out of Hours Response Service Housing - Emergency Repairs in Council Homes (M&E and Compliance) Housing - Gardening & Grounds Maintenance (LM360) Housing - General Repairs & Planned Maintenance in Council Homes (LFM360) Housing - Home Ownership Housing - Homelessness Intervention Housing - Homelessness Prevention Housing - Hostels Housing - Investigations Housing - Investment Housing - Leasehold Services Housing - New Affordable Housing Developments Housing - Nominations Housing - Private Landlord Schemes Housing - Registered Providers / Housing Associations Housing - Rent deposit Housing - Right to Buy Housing - Sheltered Housing Housing - Tenants' and Leaseholders' Matters - Central Area (Heston, Hounslow and Isleworth) Housing - Tenants' and Leaseholders' Matters - East Area (Brentford and Chiswick) Housing - Tenants' and Leaseholders' Matters - West Area (Feltham, Hanworth and Bedfont) Housing - Welfare Benefits & Money Advice HR & Payroll System Administration(LCS) Human Resources ICT Improvement and Change Investors in People Joint Commissioning Land Quality Legal Leisure Centres Libraries Licensing Lifelong Learning, Skills & Unemployment Operational Child Protection & Safeguarding Services Parking Parks & Open Spaces Placements & Looked After Children's Resources Planning Policy, Scrutiny and Intelligence Prevent and Community Cohesion Print & Mail Room (LCS) Private Housing - excludes Council Housing Procurement (LCS) Public Health Reception Registration Service School Place Planning & Admissions School Transport Social Work Standards Specialist Educational Needs (SEN) and Disability Trading Standards Traffic and Transport Waste and Recycling Other Sub Category Please select ... 0-25 Disability Team Abandoned Vehicle Abandoned Vehicle Accounts Payable Accounts Receivable Accounts Receivable - Leasehold Adaptations and Disabled Facilities in Council Housing Adaptations and Disabled Facilities in Privately Owned Properties Admissions Adoption & Permanence Adult Community Recovery Service Adult Review Team Adult Social Care Complaints Adults First Contact Centre Adults Social Care Business Support Advice and Information Aids and Adaptations Alcohol Licensing Allotments Alterations to leasehold properties Animal welfare / cruelty Anti-Social Behaviour Anti-Social Behaviour Anti-Social Behaviour Anti-Social Behaviour in Council Housing Asbestos Asbestos Asset Management Audit/Risk Begging Bins and Bin Areas Bins and Bin Areas Bins and Bin Areas Births, Deaths and Marriages Blue Badge Bonfires Breaches of lease and enforcement Brentford & Chiswick Locality Team Building Control Business Applications and Information Governance Business Improvement Business Rates (LCS) Call Centre CAMHS/EPS/EY SEND Portage Capital Investment Capital Projects Car Park Maintenance Care Billing Service Carebank Carer's Commissioning CCTV relating to parking Cemeteries Change & Transition Child Employment & Licensing Children & Adults Children & Adults Social Care Front Door Children Missing Education Children's Centres Children's Commissioning Children's Education & Social Care Business Support Children's Safeguarding & Quality Assurance Cleaning Cleansing Cleansing of Communal Areas Cleansing of Communal Areas Cleansing of Communal Areas Clifton Gardens OP Resource Centre Clinical Waste Commercial and Programmes Commercial Lease management Commissioning Services Communal access to flats and maisonettes Communications Community Funeral Service Community Learning Disabilites Team Compliance Condition of Accommodation Condition of Council Housing properties Consultation & Engagement Consumables Contaminated Land Continuing Healthcare Controlled Parking Zones (CPZ) Conveyance/Property/Litigation Corporate Suspense Accounting Council Tax (LCS) Control Parking Zones (residents parking) Customer Financial Affairs Service Cycle Facilities Damp and Mould in Council homes Dead Animals Dead Animals Dead Animals Disability Freedom Passes Discretionary Housing Payments Discretionary Local Crisis Payment Service Disrepair Claims Disrepair in houses Dog Barking Domestic Violence Domestic Violence Door Entry Systems Drainage Drugs Education Adviser Education Centre Education Welfare Elections Electrial and Wiring in Council homes Electrical Electrical safety Eleted Home Education Service Emergency out of hours Emergency Planning Empty Council dwellings Empty Council Properties Empty properties Enquiries about Bailiffs Equality and Diversity Evictions Evictions Evictions Evictions from Council homes Excess rubbish Exclusions and Fair Access Families First Team Family & Adolescent Intervention Team (FAIT) Family Group Conference Service (FGC) Feltham Locality Team Female Genital Mutilation Financial Assessment Service Fire Safety in houses Fire, Health and Safety Five Year Plan Fly Tipping/Dumped Rubbish Fly Tipping on Council Estates Fly Tipping on Council Estates Fly Tipping on Council Estates Fly Tipping/Dumped Rubbish FOIs - Lease Extensions FOIs - Sales of Freehold FOIs - Tribunal Cases and Disputes Food Hygiene Food standards Footpath Footpath/alleyway Fostering Team Fraud Free School Meals Service Garages Gas safety General Repairs / Maintenance Governance Governance & Planning Graffiti Graffiti Graffiti Grass cutting Grass cutting Great West Road Locality Team GS360 enquiries Hate Crime Health & Safety (in council premises) Health and Safety (including fire, gas, water quality) Health Wellbeing, Recovery & Placement Team (WRAP) Heart of Hounslow Locality Team Heating and hot water Heating and hot water in Council homes Heritage and Arts Highway search Homelessness Honour-based violence Hospital Social Work Service Hounslow 14-19 Services Hounslow Virtual College for Learning Houses in multiple occupation Housing - Activities for over 60s Housing - Welfare Benefits and Money Advice Housing Benefits (LSC) Housing Decision Reviews Housing Fraud and Investigation Housing occupational therapy assessments Housing provision for over 60s Housing Register and Applications Housing stock (current) HR & Payroll System Administration HR Service HR Service for schools HR Workforce Development Human Resources ICT operations Insurance Intake East Intake West Invesgtigations into Housing and Tenancy Fraud and Complex Anti-Social Behaviour Issues regarding standard of major works Kitchens and bathrooms Late Entry Team Learning Disability & Direct Payments Leadership Leaks Learning and development Learning Disabilities Learning Disabilities and Long Term Conditions Leaseholder charges Leaving Care Team Leisure Centres Length of time in temporary accommodation Level of charges for major works Level of support and support options Libraries Lifts Linkline + (Telecare and community alarm service ) Litter bins / dog waste bins Litter Picking Litter Picking Litter Picking Littering Local recycling sites Lost dog Mail Room Major works Major works programmes and associated contractors Management and repairs of community centres on housing estates Management of hostel buildings MASH Mental Health Commissioning Mental Health Support Wellbeing & Prevention (SWAP) team Minor adaptations and handyperson scheme Missed appointments Missed recycling collection from flats Missed recycling collection from flats above shops Missed recycling collection from houses Missed rubbish collection from flats Missed rubbish collection from flats above shops Missed rubbish collection from houses Modern-day slavery Modgen Sewage Work odours Nationality Service New Civic Centre New housing development, regeneration and refurbishments Noise Occupational Therapy Long Term Team Older Persons Commissioning Operational Quality Operations & Finance Out of Borough Placements Overcrowding Painting and decorating Parking - disabled bay Parking - other Parking - yellow lines Parking ticket machine - faults Parking ticket machine - refunds Parking/loading bay enforcement Parks & Open Spaces Parks Masterplan Pavements/footway Payroll Service Payroll Service for Schools Penalty Charge Notice (parking fines) Pensions Performance & Data Team Performance & Governance Pest Control Pet Food Placements Team Planned Maintenance Planning Appeals Planning complaints Planning enforcement Planning objections Planning policy Play sites on Council estates Playgrounds Plumbing Policy and Strategy Policy, Scrutiny and Intelligence Potholes Prevent and Community Cohestion Preventative Services and Supported Housing Primary Admissions Print Service Procurement (LCS) Product Safety Project Management Prostitution & kerb-crawling Public Health Qualification or Priority for housing Quality Assurance Reception Recruitment Management Recycling container request Relating to a road traffic accident Relating to crime and/or anti-social behaviour Rent Account Rents and arrears Rents and arrears Rents and arrears Rents and arrears Repairs and Maintenance Request for new/larger bin Residents' Parking Permits Rights of Way Rights of Way Road Safety Roads/carriageway Rough-sleeping S106 Projects Safeguarding Adults & DOLs (complex) Safeguarding and Support East Safeguarding and Support West Safeguarding and Support West 1 Safeguarding Team Sandbanks Day Centre Sandbanks OP Resource Centre School Admissions School Travel School Uniform Grants Service Secondary Admissions Security SEN Specialist Support Service Charges Signage - request for new SISP Team Skills & Employment Strategy Skips Social Work Standards Space Waye Special Educational Needs Specific Housing Needs (eg, medical, mobility) Spillage from collection St John's Road Staff Survey Stock condition Stock+B91 Street drinking Street Lights - Faulty Street Lights - Faulty Street Signs - Request New Street Signs - Request new Street Signs / Road Signs - Maintenance Street Signs / Road Signs - Maintenance Street Trading Structural issues / repairs Suitability of offer of housing Supplier Performance - Unregulated Services Supplier Set-Up Team System Operations Team Temporary Accommodation The Ride Children's Home The Spot The Triangle Resource Centre Thermal comfort and insulation Third Sector queries Through Care Team Tidy Town Time taken to assess application Traffic and Transport - other Transfers and Exchanges Transfers and Exchanges Transfers and Exchanges Travellers Travellers Education Service Treasury Trees / Hedges - fallen Trees / Hedges - overhanging Trees / Hedges - planting Trees / Hedges - pruning Trees / Hedges - removal Trees/Hedges - fallen Trees/Hedges - overhanging Trees/Hedges - Planting Trees/Hedges - pruning Trees/Hedges - removal Unauthorised Traveller Encampments Underaged Sales Voids Water quality Weights & Measures Wheelie Bin White Line Marking Work place accidents and injuries Work place hazards Yellow Line Enforcement Zebra Crossing Other Multiple Home Ownership Housing - gardening and grounds maintenance (LM360) Housing - new affordable housing developments Housing - Nominations Housing - Private Landlord Schemes Housing - Registered Providers / Housing Associations Housing - Rent deposit Housing - Right to Buy 2. What is your request about? * Required Please select ... Who we are and what we do What we spend and how we spend it What are our priorities and how we are doing How we make decisions Our policies and procedures Lists and registers Information about services provided by the council Environmental information 3. About You * Required Please select ... Hounslow resident Journalist or on behalf of a media organisation Making request on behalf of commercial organisation Making request on behalf of Member of Parliament, Politician or Political Group I am a researcher or academic or making request on behalf of a voluntary sector Member of public not resident in Hounslow Prefer not to say 4. Description * Required 5. Upload Choose a file…