Statement from Hounslow Council relating to PaybyPhone cashless parking service issues on 16 December

Statement from Hounslow Council relating to PaybyPhone cashless parking service issues on 16 December.

Published: Wednesday, 18th December 2019

Image of Hounslow logo on a purple background

Councillor Hanif Khan, Cabinet Member for Transport and Corporate Property at Hounslow Council said:

“We are aware that some residents and visitors to the borough experienced issues using cashless parking services on Monday morning, following the switchover of services from Ringo to PaybyPhone. This was an unfortunate technical glitch which has now been rectified by the new service provider.

“Further, we received reports that some parking locations did not have adequate signage to make motorists aware of the switchover. Again, this is being fully addressed by the service provider with all parking locations having stickers and posters displayed where required.

“The switchover is advertised in the latest edition of Hounslow Matters, on JC Decaux Digital screens across the borough and extensively on social media.

“The switchover to PaybyPhone from Ringo was necessary as following a competitive tender, PaybyPhone was appointed to take over the contract upon the expiry of Ringo’s contract on 15 December 2019.

“Any motorists who have received PCNs owing to these identified difficulties are asked to contest their penalty notice, giving details of the issues experienced. These will be looked at on a case-by-case basis. 

“We apologise for any inconvenience caused to our residents and visitors to the borough and hope that all can now access cashless parking services across the borough without any further issues.” 

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