Hounslow Care Home awarded Outstanding by CQC

A care home run by the Elysium Care Partnerships at 13 Alexandra Gardens, Hounslow has been given an ‘Outstanding’ rating by the Care Quality Commission.

Published: Friday, 27th September 2019

Image of a carer and client.

This is the second time in a row this location has won a prestigious ‘Outstanding’ rating following its previous visit in late 2016. 

Elysium is a care home for people with learning disabilities or autistic spectrum disorder. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives. People using the service receive planned and co-ordinated individual support that is appropriate and inclusive for them. 

The service is operated from a large home in a residential area for eight people with four self-contained flats joined to it by a communal court yard. It was registered for the support of up to 12 people and 12 people were using the service at the time of the inspection. 

There are no identifying signs, cameras, industrial bins or anything else outside to indicate it was a care home. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with people. 

According to the CQC report, it found: “The provider had a strong ethos and culture of delivering quality care and support to people. Their systems to monitor, manage and improve service delivery and to improve the care and support provided to people were highly effective. People using the service and staff reported the strong commitment of the registered manager to the service. They were always available and they actively listened and promoted an open and transparent work environment. There were regular meetings where information was shared with staff and people who used the service and concerns were discussed. The registered manager liaised with other professionals to share best practice and develop the team's skills and knowledge.” 

Jessica Taylor, Care Home Manager said: “We are delighted that 13 Alexandra Gardens has retained its outstanding rating in their latest CQC inspection. We are extremely proud of the level of care and dedication provided to those we support and continue to strive for excellence for clients and their individual needs. Staff at Alexandra Gardens are passionate about delivering person centred care and it is fantastic that their commitment to this has been recognised.” 

Cllr Candice Atterton, Cabinet Member for Adults, Social Care and Health at Hounslow Council said: “This is really good news for this Care Home and my congratulations go to Jessica and her team, all of whom were mentioned by CQC as to one of the reasons it won an outstanding rating. Although I have yet to visit it, I know from first hand reports they take part in community projects, go on holidays, and use interactive light system games to help them to communicate and improve skills such as problem solving and dexterity. I particularly like the way it maintains the look and feel of independent living yet continues to provide outstanding care for those who live there.” 

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

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