New recycling and waste contract

Hounslow Council has officially transferred its recycling and waste services to Recycle 360, a trading arm of the wholly council-owned Lampton 360.

Published: Monday, 31st October 2016

Hounslow Council has officially transferred its recycling and waste services to Recycle 360, a trading arm of the wholly council-owned Lampton 360.

The new contract, which started today – Monday 31 October – brings with it a brand new fleet of vehicles and improved service standards across the board, from crew behaviour to customer information.

The council’s contract with Suez ended on Friday (28 October). The new contract aims to raise service standards and improve the recycling and waste collection services that residents currently receive.

  • Contractual improvements include:
  • Where and how bins and recycling boxes are returned
  • Clearance of any waste spillage
  • Professional crew behaviour

Councillor Steve Curran, Leader of Hounslow Council and Councillor Amrit Mann, Deputy Leader of Hounslow Council, joined the Recycle 360 collection crew before dawn for their first shift.

As well as visiting staff at the new Southall Lane vehicle depot, the councillors also travelled around Hounslow Central to see the crew in action and talk to residents about the new service.

Councillor Amrit Mann, Deputy Leader of Hounslow Council said: “This new contract is the first step towards an improved collection service for residents.

“The Recycle 360 team is committed to meeting our expectations and will be working hard to ensure the service residents receive, is a professional one.

“While the new contract will be an improvement on the previous one, as with any new venture, there are bound to be a few problems as the collection rounds progress.

“We have adequate measures in place to ensure if something does go wrong it will be put right as soon as possible.”