Four-star rating for council website

Hounslow Council's website is one of the best in the country for user experience, according to a national independent survey.

Published: Wednesday, 25th July 2018

Gentleman using ipad screen

Carried out by SOCITM Better Connected, the annual survey evaluates a wide range of digital performance by local public service providers, covering websites, social media and customer portals, as well as take-up, satisfaction and management

Out of 418 UK council websites assessed, just 41 have been awarded four stars (the highest rating) overall, including Hounslow.

Cllr Pritam Grewal, Cabinet Member for Customer Services and Corporate Performance, said:

“This is an excellent result, showing that the site is easily accessible and has the information that residents need. 

“We are working to put more and more services online, so that residents can do business with us at a time or place that is convenient to them, rather than having to call or come in to the Civic Centre. Therefore, it’s great to have independent confirmation that our site is serving its purpose by achieving the highest possible performance rating.”

The assessments carried out by SOCITM are based on the ease of completing several popular tasks, using website tools for finding information and use of the website by people with visual impairments.

A team of reviewers this year tested how easy it was to complete common tasks such as:

  • Finding information of waste and recycling and how to put out your rubbish for collection
  • Finding childcare
  • Applying for a landlord licence
  • Council Tax: applying for single person discount
  • Testing site navigation
  • How accessible the website is for people with disabilities
  • Using the site within a mobile device
  • Best for search 
  • Applying for building control or building warrant

The council website passed in all areas at three stars or above, giving it an overall rating of four stars.

The awards were presented at SOCITM’s Better Connected Local Government Live event in Birmingham on 28 June

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