The largest advocacy provider in the UK, POhWER, will begin providing its services across Hounslow from 1 January 2021.
Published: Tuesday, 22nd December 2020
The charity’s new Hounslow Advocacy Hub will support those who, for any reason, are struggling to understand their rights, have their voices heard, or get the help they need. Plus, because POhWER will be delivering all advocacy services, people will only need to tell their story once to get support with all their issues.
This support is provided by highly trained and qualified advocates who make it their mission to understand the needs and wishes of everyone who contacts them, while empowering them to have a voice. It is also free, independent and confidential.
For example, if someone is using the NHS or social care services and feels they do not have a say in decisions about their treatment or care, needs help to understand their rights, or wants support to make a complaint - POhWER can help.
Elyzabeth Hawkes, POhWER’s Deputy Chief Executive said “We’re delighted to be offering an integrated advocacy service to the people of Hounslow.
“2020 was a tough year for everyone but particularly for the increasing number of people experiencing uncertainty, fear, isolation and loneliness. This won’t end as we move into the New Year – it is likely that health and social care services will continue to be under pressure in 2021.
“Our professional and friendly advocates will be on-hand to help individuals speak for themselves, where they can, and speak on their behalf, where they can’t – especially those who experience disability, vulnerability, distress and social exclusion.”
Cllr Candice Atterton, Cabinet Member for Adults, Social Care and Health, said:
“We are delighted to be working with POhWER, to provide free advocacy services for Hounslow residents.
“This new service will support local people to have a voice if they need to make an important decision or are facing issues, they need help with. This could be challenging a professional decision or explaining someone’s rights. They can also provide support with appointments or filling out forms. Please be assured that that the advocacy service is completely confidential and there to help you make an informed decision.”
More information about the new service, including how to access support, can be found on the Hounslow page of POhWER’s website. Or the Help Hub can be contacted between 8am-6pm on Monday-Friday, on 0300 456 2370 and by emailing: email@example.com.