Statement on early collection of council tax direct debit payments

Following the early collection of some direct debit payments for council tax on Friday (28 April), Councillor Steve Curran, Leader of Hounslow Council, updated statement.

Published: Friday, 28th April 2017

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Following the early collection of some direct debit payments for council tax on Friday (28 April), Councillor Steve Curran, Leader of Hounslow Council, said:
 
“Further to our statement on Friday 28 April, on behalf of the council and our delivery partner, Liberata, we would like to apologise for the early collection of some direct debit payments for council tax, where payments were taken on a banking day early, on 28 April, instead of the due date of 2 May following the Bank Holiday.
 
“We realise this may have resulted in inconvenience and in some cases possibly direct financial loss for those residents affected, and would like to reassure them that they will be reimbursed for any bank charges which may have been incurred due to the payment being taken early.
 
“We are contacting affected residents directly, but if you have incurred bank charges directly as a result of the early collection of your Council Tax instalment, please provide evidence of charges that have been incurred to customer.experience@hounslow.gov.uk. Liberata will then arrange for the money to be reimbursed.
 
“We would also like to assure those affected that only a single payment was taken, and that the next direct debit payment will only be taken on 1 June 2017.
 
“Last Friday’s early payment collection was due to an administrative error with Liberata’s payment system, which is now being addressed. The matter has been escalated to senior officers within Liberata and the Council, and measures are being implemented immediately to ensure that this doesn’t happen again.
 
“In addition, the Council’s Director of Finance has requested assurance over this and other related business processes from an independent source and the Council’s Head of Audit and Investigations is advising on this.”

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