A giant leap forward

Residents will notice dramatic changes to Hounslow Council’s new website that will enhance their customer experience.

Published: Monday, 23rd January 2017

Residents will notice dramatic changes to Hounslow Council’s new website that will enhance their customer experience.

The council is set to unveil its new-look website in just under two weeks’ time and the redesign will allow customers to access the services they need at just the touch of a button.

By streamlining the majority of the content and information, the Council can present it in a way that makes navigating around the site much easier. While a lot of the content remains unchanged, it has been edited to ensure it meets the plain English standards.

The most viewed pages on the site over the last year were reviewed and, based on customer feedback, 80% of the content most used by residents was identified to be moved across to the new website.

Prioritising the content of most value to the customer was key in making the new website more accessible. It will also ensure that the information residents expect to find on the website will be available, up to date and accessible.

With information being moved over or changed for the new site, there may be times during the process that some pages or links will be temporarily unavailable. Work is in progress to ensure any missing links or pages are available as soon as possible.

In the event of anyone finding content pages missing or site links not working, there will be website feedback forms once the new site goes live at the end of the month to allow users to report any problems or give feedback.

Councillor Ed Mayne, Cabinet Member for Corporate Performance and Customer Care, Hounslow Council, said: “The council is creating a new website in order to improve customer experience for all our residents and help them carry out more transactions online.

“We’re really excited about the new website as it’s going to be a giant leap forward for us all.

“It is expected there may be minor problems as the new site gets underway but these will be kept to a minimum and residents will be kept fully up to date at all times. We thank our residents for their patience during this time and apologise in advance if any inconvenience is caused while we get our brand new website up and running.”