Hounslow Community Hub tops 1,300 deliveries

The Council’s Community Hub has so far delivered more than 1,300 food parcels to vulnerable residents in urgent need.

Published: Friday, 17th April 2020

Staff and volunteers at the Hounslow Community HUub

The number of residents who have volunteered to help now tops 400, and they’re being assigned a range of roles, such as befriending, packing and delivering parcels, and collecting prescriptions.  

The Hub provides fresh and healthy food, access to medical supplies and household goods, a helpline for other support, and a befriending service to help the most vulnerable and isolated of our residents. Some of these residents have serious long-term health conditions and we are helping to ensure they’re looked after during these challenging times.  

Since it opened three weeks ago, staff at the Hub, who have been redeployed from other roles, have directly contacted over 2,000 vulnerable residents, identified by the NHS as needing ‘shielding’, to talk to them about what support they need and how the Council can help.  Staff have also received over 3,500 phone calls from residents in need and will continue to be available throughout the crisis.

It’s a joint community effort, with the Council working with voluntary and community partners, businesses and local volunteers.

The Hub comprises: 

  • A call centre so residents can ask for help or refer someone they know to help 
  • A distribution hub to receive food and household donations and organise packs for residents 
  • A delivery service to bring packs to vulnerable people 
  • A befriending service to talk with isolated residents and provide comfort to those without a support network 

Cllr Steve Curran, Leader of Hounslow Council, said: “I’m so proud of the work our Council staff have done to bring this together so quickly. The staff volunteers have been working around the clock for weeks to make sure we can support our most vulnerable residents through this crisis, and I know those in receipt of the food packages are extremely grateful. It has been a lifeline for some of our vulnerable residents.  

“In addition to fresh food and home supplies, we have a dedicated phoneline for anyone feeling isolated, alone, and in need of support via our befriending service. We will keep the food and essentials heading out to the front doors of our most vulnerable until this pandemic is over. It’s important that they know they can get the help and support they need during this challenging time. 

"I'd also like to thank the volunteers and businesses right across this borough that have come together to help those in most need. Thanks to the hundreds of residents who have signed up to help whether it's through the NHS, the Council's Hub, and all the other Community Groups that are doing so much for the benefit of residents in Hounslow. We must still remember to follow the Governments' guidelines - stay home, protect the NHS and save lives.” 

The Hub can be contacted on 020 7084 9697 and hub@hounslow.gov.uk

For more information please go to www.hounslow.gov.uk/hub

General information on coronavirus, Council services, wider support and other ways to help is available on the Council’s coronavirus info page 

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