Test and Trace - Self Isolation Payment

Introduction

You may be entitled to a Test and Trace Support Payment of £500 if you meet all of the criteria below.

This payment is designed to support people on low incomes, if you will lose income as a result of self-isolating, and to encourage you to get tested if you have symptoms. This is important to help stop the transmission of COVID-19 and avoid further economic and societal restrictions.

The scheme will close on Thursday 31 March 2022.

Working in partnership with Liberata

If you're on a low income and need to self-isolate but can't work from home, you can apply for a Test and Trace – Self Isolation Payment.

How do I qualify?

If you've not been fully vaccinated you will be eligible if:

  • You have been told to stay at home and self-isolate by NHS Test and Trace or the NHS COVID-19 app because you have been identified as a close contact of someone who has tested positive for COVID-19.
  • if you have tested positive for coronavirus.

From 16 August 2021 if you have been fully vaccinated you will only be eligible

  • if you have tested positive for coronavirus or
  • if you are the parent or guardian of a child who is under 18 and has tested positive for COVID-19, or
  • is aged between 16 and 25 and has an Education, Health and Care plan and has been asked to self-isolate by NHS Test and Trace, Protect service (TTP) or
  • their school or childcare provider have recently been in contact with someone who has tested positive for COVID-19.

In addition, regardless of your vaccination status you:

  • Are employed or self-employed
  • Are unable to work from home and will lose income as a result
  • Are currently receiving Universal Credit, Working Tax Credit, income-based ESA, income-based Jobseeker's Allowance, Income Support, Housing Benefit and/or Pension Credit

Test and Trace discretionary support payment

  • you have to meet the above criteria for a discretionary payment.
  • Are employed or self-employed
  • Are not a student
  • Are unable to work from home and will lose income as a result
  • Are on a low income. A low income is classed as:
    • Gross income of less than £473 per week
  • Normally work over 16 hours per week
  • Have less than £10,000 capital

Applications from members of the same household

People in the same household can each make an individual application to receive the payment, if they each meet the eligibility criteria.

Multiple claims

Someone can claim more than once (if they are told to self-isolate multiple times), as long as they meet the eligibility criteria for each individual claim and their periods of self-isolation do not overlap.

Applications made after someone's period of self-isolation has ended

Eligible individuals can make a claim up to 42 days after the date you are asked to self isolate from. Applications will not be accepted after this point.

Before you start

You will need the following information to complete the on line application:

  • A copy of your latest bank statement (one issued within the last two months which must clearly show proof of earnings);
  • Proof of self-employment e.g. recent business bank statement (within the last two months), most recent set of accounts or evidence of self-assessment returns;
  • Proof of your NHS Account ID for coronavirus COVID-19 or;
  • Proof of the Account ID you have received from NHS Test and Trace to self-isolate
  • Your National Insurance Number
  • A communication from the child or young person's place of education or childcare setting confirming that they must isolate.
  • A copy of the young person's Education, Health and Care plan if applicable.

How much will I get?

If you test positive for COVID and are unable to work from home you may qualify for a payment of £500.00. This scheme is available until Thursday 31 March 2022.

When can I apply?

All applications must be made within 42 days of the start of your or your child’s period of self-isolation.

When will I get the money?

We aim to pay you within three working days, once we have received the necessary evidence from you, and checked it.

You will need to: 

  • agree to comply with the notification from NHS Test and Trace
  • provide your notification from NHS Test and Trace
  • provide proof of your earnings or self-employed income
  • provide proof of address, and bank statements 
  • A communication from the child or young person's place of education or childcare setting confirming that they must isolate.
  • A copy of the young person's Education, Health and Care plan if applicable.

Please note: if you're unable to provide this information along with your application form, we will not be able to consider your claim, and we will not be able to pay you.

If you are unable to complete an application online or you are unable to provide the required evidence alongside your online application, call 020 8583 4242 for additional support. Please note if you are able to complete your application form online, you should follow the link at the bottom of this page.

We will check the NHS Test and Trace system to confirm that you have been asked to self-isolate. We will also have checks in place to prevent and detect fraud.

Apply for the Test and Trace Self Isolation Payments

Your data

As part of the application process, we may need to check any data you provide us against other information that we hold about you, for example any awards of Housing Benefit or Council Tax Support. We may also receive information from other parties or organisations, or share your data with them to check the accuracy of records. This includes NHS Test and Trace (CTAS) and the Department for Work and Pensions (DWP). We will also contact your child or young person's place of education or childcare to validate their details. This will enable us to prevent or detect crime, or to protect public funds in other ways where the law allows.

We will also need to provide information to HMRC about any payments we make, as we understand that, where applicable, the payments are subject to Tax and National Insurance Contributions. If you are self-employed, you need to declare the payment on your self-assessment tax return.

You will have to agree to share your data before you can complete the application form.

You can read our Privacy Notice here 

You can read our Support Payment Scheme policy here

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