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Hounslow House closure over the Christmas and New Year period 2019/20

Find out what council services can be accessed over the festive period. 

Hounslow House, 7 Bath Road will close from at 5pm on Tuesday 24 December and will re-open from 9am on Thursday 2 January 2020.

During this time, residents can access services online and via emergency numbers:

•           To inform the council of an emergency, please call 020 8583 2222
•           View our emergencies out of hours - contact information 

Hounslow House will be closed on the following days:

Wednesday 25 December 2019


Thursday 26 December 2019


Friday 27 December 2019


Saturday 28 December 2019


Sunday 29 December 2019


Monday 30 December 2019


Tuesday 31 January 2019


Wednesday 1 January 2020


Thursday 2 January 2020

Open as normal

Housing offices  

All housing offices will close at 5pm on Tuesday 24 December and reopen at 9am on Thursday 2 January 2020.

During the period we are closed, emergency repairs and housing situations can be reported to the Out of Hours Emergency telephone line on 020 8583 2222.

For further details of all the council telephone numbers, visit our out of hours emergency numbers web page


Rough sleeping is the most visible form of homelessness. As a council we seek to prevent it at the earliest opportunity, although we are only able to assist those willing to receive our help. 

If you are concerned about someone you have seen sleeping rough please report this online by visiting:  or by calling 0300 500 0914.

Local food banks

Hounslow Community FoodBox is a registered charity (1170666), which provides primarily emergency food, support, and advice to those who are in need of help and live in the London Borough of Hounslow.

Visit Hounslow FoodBox website

Linkline + service

With free installation for the basic service and a weekly fee of £3.50 per week Linkline is a quick response telephone service that lets you tell someone when you need help.
Staffed all day everyday (24/7/365) - to give you peace of mind to live independently - knowing you can call when you need to and that help is at hand.

To find out more, visit Linkline +

Emergency health care 

For emergency doctors, dentists - visit NHS choices and add in your local area 

To view the pharmacy London wide opening times - visit Hounslow NHS CCG website for a list 

Adult social care support

If you require adult social care support during our closure period, please contact us on 020 8583 2222.

More information on our out- of- hours - social care support

Recycling and waste 

Refuse collection dates

For a full listing of all collection dates, please visit our recycling and waste web page - Christmas collection schedule 

Christmas tree recycling 

Real Christmas trees will be collected for recycling during January 2020.

Please note: Only Christmas trees will be collected. All decorations, pots and stands need to be removed before they are placed out for collection.

The Christmas tree collection service only applies to properties using the black wheeled bin service. Residents that live in a flat should either speak to their managing agent and/or landlord on how to dispose of their tree or alternatively you can drop it off at one of the drop-off points listed above throughout January.

View the collection timetable


Parking will be FREE in council controlled paid-for parking spaces, on-street and in car parks on Tuesday 24 December.

View the FREE parking available spaces 

Bank Holiday restrictions will apply in council controlled car parks and on-street parking on the following days:

  • Wednesday 25 December [Christmas Day]
  • Thursday 26 December [Boxing Day]
  • Wednesday 1 January [New Year’s Day]

Normal charges will apply on:

  • Saturday 28 December
  • Monday 30 December
  • Tuesday 31 December.

Please note: Other parking restrictions such as double yellow lines will still be in place and will be enforced during this time.

More information about the parking service 

Online payments

Our secure online payment service will operate as normal 24 hours a day throughout the Christmas period. 

You can pay for the following services online:

  • parking tickets
  • council tax
  • business rates
  • rent
  • invoices
  • benefit overpayments         

To pay online, visit our secure online payment service


Please check with your child’s school in the first instance. For information about next year’s academic school year - visit our term dates web page

Libraries and leisure centres 

For opening times for all libraries across Hounslow - visit libraries
For opening times for all leisure centres across Hounslow - visit leisure centres

Winter gritting information 

Take a look at our gritting routes, in case we need to grit our roads over the festive period due to severe weather.  

Winter gritting information information or you can visit: Hounslow Highways website

Travel arrangements – Tube and train services

If you're planning to travel into the west end over the festive period, you are advised to ‘check before your travel’ as there will be some changes to normal services. 

Travelling during the festive period TfL


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