Update on Council services

To stop the spread of the coronavirus, measures have been taken to temporary close certain buildings at close of business on Friday 20 March.

Contacting the Council

Hounslow House is closed until further notice following the Prime Minister's announcement (Monday 23 March) to restrict all non-essential travel.

All key service information is available on our website and through telephone numbers listed below, from which our teams will be able to deal with the vast majority of your queries. 

We recognise many of you prefer face-to-face interaction, and sometimes we require that of you, but during this time, we need to protect you, our teams and the wider community. 

A brief directory of some of the key services webpages and direct telephone numbers are provided at the bottom of this statement.

Webpage links and direct public numbers

Council Tax & benefits  

Direct public number - 0208 583 4242

• Council Tax and benefits
• Benefts

Housing 

Direct public number - 0208 583 4000

• Homelessness 
• Tenancy & Housing Repairs 
• Contact Housing 

Rubbish, recycling, environment, etreet issues, pest control, planning & building control

Direct public number - 0208 583 5555

• Recycling and rubbish
• Environment
• Streets 
• Planning and building

Adult social care

Direct public number - 0208 583 3100

• Adult social care

Children, schools & families

Direct public number - 0208 583 6600

• Children and families
• Schools, children and families

Parking 

Direct public number - 0208 583 6666

• Parking

Hounslow council website 

• Website

Switchboard

• Telephone number - 020 8583 2000