Customer Services Strategy

Customer services strategy


We would like to hear your views on what good customer service means to you.

Do you appreciate a friendly person to talk to, someone who is polite and listens? Do you like to have all your questions answered through online instant chat? If so, we want to hear from you!

Why we are engaging?

We are creating a new customer service strategy and your comments will provide us with food for thought for this strategy.

Please note: there will be a consultation on the draft strategy so look out for this from the end of November 2018 on our consultation hub.

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Contact us

Email Susan Austin, head of customer services or you can call her on 020 8583 2000.

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