Covid 19 & What to expect when we visit your home
We are now getting back to delivering repairs in a way that is similar to our normal service, but there may be some delays in completing non-emergency work due to the backlog that built up during the lock down and continuing delays in obtaining some materials.
Before we visit, we will:
- Identify and use alternatives to physically coming into your home, such as video surveys, phone calls and photographs, wherever possible
- Do our best to talk to you about how we can minimise risk for you and our staff
When we are working inside your home, we will:
- Keep to social distancing guidelines at all times
- Limit the number of contractors to those essential to carry out the work
- Wear the personal protective equipment normally required for the task, as well as a face coverings to prevent the spread of Covid-19.
- Wash our hands, or use hand sanitiser regularly
- Not ask you to sign any documentation
- Remove any waste or rubbish from your property when we have finished
- In communal areas and outside, the risk from Covid-19 is lower, but we’ll take sensible precautions wherever possible, including limiting the number of contractors to those essential to carry out the work
You can help us by:
- Letting us know in advance if anyone in your household is self-isolating or shielding so that we can take additional precautions if our visit is essential or an emergency, or re-arrange it for a later date if it’s not urgent
- Leaving internal doors open so we don’t have to touch these to open them
- Maintaining good ventilation by opening windows in the rooms where we are working
- Staying out of the room where we are working and keeping to social distancing guidance
- Keeping surfaces clear so we don’t have to move things to carry out the repair
- Not offering drinks to people working in your home
