When you can expect your repair to be completed
We prioritise every responsive repair depending on its urgency and allocate a target for the maximum time that it should take to complete your repair. We will try to complete your repair more quickly than the maximum timescale.
Please be aware that we may not always be able to achieve the target timescales for non emergency repairs during the Covid crisis.
The target timescales that we apply are:
Emergency – 24 hrs
Urgent - 5 days
Routine - 20 days
Minor works (these are larger jobs that require more planning) - 40 days