Penalty Charge Notices (PCN) FAQs

Why is there no phone line for PCN disputes?

PCN disputes are part of a statutory process which could end up at adjudication (or on rare occasions at the High Court). Therefore, it makes sense to ensure that all communication is carried out in writing, either by email, letter or via our website. That way both sides have a record of what was said by whom and when, which also ties in with the council’s own audit requirements. 

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