How to contact us and Duty to Refer

If you are homeless or at risk of homelessness

Email us at MyIndependence

Telephone us on 020 8583 3942

In person 

Hounslow House
7 Bath Road
Hounslow
TW3 3EB
Hounslow House - travel options

On a drop-in basis – Monday to Friday between 9am and 1pm

Alternatively, a pre-booked appointment or home visit may be arranged with you.

Out of hours

If you are homelessness outside normal office hours, you can call the emergency out of hours service by telephone only on 020 8583 2222.

Please note, you should only contact the out of hours service in an emergency situation.  Please contact us during normal office hours where possible, particularly if you have, or can find, somewhere to stay until the next working day.

Duty to Refer

If you are a public authority in England, you are required to notify the local housing authority if you have a service user who is homeless or is likely to become homeless within 56 days.

More information can be found here

Please email us at Dutytorefer

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