I’m homeless and the weather is extreme
On this page:
- Severe Weather Emergency Protocol (SWEP)
- The Shelter Project Hounslow (TSPH)
- First time rough sleepers
- Vulnerable tenants
- St Mungo charity
For the homeless, including rough sleepers within the borough, Hounslow Council has special measures in place called the Severe Weather Emergency Protocol (SWEP) plan, which supports those sleeping rough on the streets, should we have sub-zero temperatures.
The Shelter Project Hounslow (TSPH) is a joint churches initiative in Hounslow, running winter night shelters for homeless men in the coldest months. It operates a rolling shelter model whereby rough sleepers access a different church venue each night of the week from December to March inclusive, providing accommodation and hot food for up to fourteen male guests every night.
As the weather drops below sub-zero temperatures, the church opens its doors to a further five rough sleepers. All guests who stay at the shelters are given bedding, basic toiletries and are offered a cooked main evening meal as well as breakfast in the mornings.
Hounslow Street Outreach Team (HSOT) supports first time rough sleepers to access emergency shelter through No Second Night Out (NSNO), which provides an offer to ensure that they do not have to sleep out for a second night.
Residents who live in our over 60 council sheltered units receive a daily visit during the week from their scheme manager to check on their welfare and all have alarms directly linked to Linkline+ service who they can alert 24/7, 365 days a year if there is any issue with their heating or any other emergency.
Residents within the borough who receive the Linkline+ service can contact Linkline via their emergency alarm unit if they have any concerns about the temperature in their home.
Any vulnerable resident can also phone the out of hours emergency service.
Out of hours emergency service telephone: 020 8583 2222
St Mungo’s support even more people inside when local provision is full, offering a hot shower, clean clothes, and hot food as well as an emergency bed, while staff work to find them more permanent options.
How to contact us
Use our online form:
Or call us on:
- 020 8583 3942 - between 9am-5pm, Monday to Friday
- 020 8583 2222; - outside office hours emergency number