Let us know about people who are sleeping rough

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Seen someone sleeping rough?

If you have seen someone sleeping rough: Get in touch via the charity Streetlink  

Or contact Hounslow Council via the following number or email: 


020  8583  3942 - between 9am-5pm, Monday to Friday



Duty to refer

If you are one of the named Public Bodies, you have a duty to identify and refer people to us that have come into contact with your service and who may be homeless or threatened with homelessness. This is a requirement under The Homelessness Reduction Act 2017 to ensure we work in partnership with you, help you to recognise possible homelessness situations, and jointly act earlier to prevent homelessness. 

If you would like to make a referral, you must have a consent of a person you are referring.   

If you are a named Public Body, please email us at: Dutytorefer@hounslow.gov.uk

Please provide the following information on every referral:

  • Full name of the person
  • Date of birth
  • Most recent address
  • How we can contact the person, e.g. contact telephone number, contact email address and whether there are any communication or language barriers or practical difficulties
  • A brief summary of their current situation
  • Please attach any relevant documents you may have.

What happens once I have made a referral?

We will either contact the person you are referring to us directly or we will contact you if we need further information.

A referral does not constitute a homelessness application so we will require the full co-operation of the person you are referring to be able to give them advice and assistance in the best way we can.


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