Support available

This page details all the help available to you, from food delivery and collecting prescriptions, to befriending services and walking dogs. This is provided by the Council in partnership with local voluntary and community groups, businesses and volunteers. 

If you want to help out, please visit our ‘Want to help?’ section. 

A range of more formal support, available from the Council, Government and other organisations is listed at the bottom of the page.

Test and Trace - Self Isolation Payment

If you're on a low income and need to self-isolate but can't work from home, you may be eligible for a Test and Trace – Self Isolation Payment.

To find out more and how to apply

Local Authority Emergency Assistance Grant for food and essential supplies

This grant is to support people who are struggling to afford food and other essentials due to current COVID-19 pandemic.

To qualify for the grant, you will need to be a London Borough of Hounslow resident.

A Hounslow resident is someone who is living in the borough and can provide documentary evidence to confirm their address or has secured a private tenancy from which they can provide evidence of residency in the borough.

Apply now

The Hounslow Community Hub 

The Hounslow Community Hub makes sure our most vulnerable and isolated residents receive the food supplies they need and other essential support, which may range from befriending to more complex care.  

The priority focus of the Hub for now is to protect the most isolated and vulnerable individuals identified and contacted by the NHS to be ‘shielded’. These residents have serious long-term health conditions and it’s vital we ensure there are support networks in place to so they’re looked after. The Hub is also there for anyone else vulnerable and isolated who may not have been contacted by the NHS.       

If you or someone you know needs this urgent support, please contact 020 7084 9697 or

Please do not contact the Hub unless urgent help is required for someone vulnerable with no other support network. 


Food and clothing banks 

Information about getting help from a local food or clothing bank, where they are and what’s available. 

Local places delivering food 

We know there will be people who are not classed as seriously vulnerable but will still want support with getting food. Here’s a list of local and regional businesses that are delivering food.

Coping with bereavement and grief

Bereavement is the period of sadness and loneliness that we experience from a loss. Those who experience loss as a consequence to COVID-19, or loss through another cause may experience increased trauma and may be cut off from some of their usual support network.

Our page aims to provide you with some resources to support you preparing for, or managing through, the bereavement process.

Advice for carers

If you’re a carer looking after a vulnerable or frail person, Carers UK have advice regarding coronavirus on their website. This includes advice on creating a contingency plan to prepare for if you become unwell or unable to provide care.

Accessible formats and different languages

Access a range of Government information in formats accessible to partially sighted people and those with hearing loss, and in many different languages.

Wider support from community group

The Community Information Guide is the directory of voluntary and community groups and organisations providing a whole range of services or activities for people living in the London Borough of Hounslow. 

Home energy service advice

Green Doctors are expert energy advisers who help London residents save money, stay warm, and improve energy efficiency in the home. Residents can register for a free home energy visit and tailored energy saving advice which will be carried out by certified and neutral energy advisers, Green Doctors.  

If you're looking for additional advice on how to reduce your home energy, want to understand the coronavirus impact on your energy supply, or are looking for advice on paying your energy bills, visit Ofgem's website for advice.

British Red Cross

The British Red Cross provides a range of services to help Hounslow residents affected by Covid-19 including:

National Covid-19 Support Line - 0808 196 3651   

If you need support at the weekend, the support line is open 10am to 6pm seven days a week. The free and confidential support line can help with practical information and advice, emotional support, connecting people with support in the local area and organising food and prescription deliveries to vulnerable households.

Tackling Loneliness

If you may be feeling lonely, new free online resources are available to help build confidence, make connections and develop coping skills.

Formal support services and organisations

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