Other formal support services

Accessible formats and different languages

Access a range of Government information in formats accessible to partially sighted people and those with hearing loss, and in many different languages.

British Red Cross

The British Red Cross provides a range of services to help Hounslow residents affected by Covid-19 including:

National Covid-19 Support Line - 0808 196 3651   

If you need support at the weekend, the support line is open 10am to 6pm seven days a week. The free and confidential support line can help with practical information and advice, emotional support, connecting people with support in the local area and organising food and prescription deliveries to vulnerable households.

Tackling Loneliness

If you may be feeling lonely, new free online resources are available to help build confidence, make connections and develop coping skills.

Coping with bereavement and grief

Bereavement is the period of sadness and loneliness that we experience from a loss. Those who experience loss as a consequence to COVID-19, or loss through another cause may experience increased trauma and may be cut off from some of their usual support network.

Our page aims to provide you with some resources to support you preparing for, or managing through, the bereavement process.

Carers advice

If you’re a carer looking after a vulnerable or frail person, Carers UK have advice regarding coronavirus on their website. This includes advice on creating a contingency plan to prepare for if you become unwell or unable to provide care.

Health and wellbeing 

If you are worried about your mental health or that of someone you know, it will help to talk to someone about it and we can help.  Similarly, if you support or help someone who is struggling with their mental health, then the same can apply to you.

Home energy service advice

Green Doctors are expert energy advisers who help London residents save money, stay warm, and improve energy efficiency in the home. Residents can register for a free home energy visit and tailored energy saving advice which will be carried out by certified and neutral energy advisers, Green Doctors.  

If you're looking for additional advice on how to reduce your home energy, want to understand the coronavirus impact on your energy supply, or are looking for advice on paying your energy bills, by visiting Ofgem's website for advice.


Formal support services and organisations

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