In some cases where a vehicle is parked illegally, we may remove it to our vehicle pound. To check if we have removed your vehicle, telephone the London wide TRACE service on 0845 206 8602, or call the vehicle pound on 0844 826 6591.
To release your vehicle you will need to go to the pound in person.
You will need to take personal identification and proof of ownership of the vehicle (see ID required for vehicle collection link on left hand of the screen for more details).
You can visit the pound by using the:
Underground Tube service - jump on the Central line to White City station or Hammersmith & City line to Wood Lane station; and
Bus service - The nearby Westfield Centre is served by multiple bus routes. Visit the Transport for London website.
Release fees
As well as the parking ticket fine, you will have to pay £200 to release your vehicle from the pound. There is an additional storage fee of £40 per day the car is in the pound, (applicable from midnight the day after the vehicle was removed), so it is in your interest to collect your vehicle as soon as possible.
The vehicle pound is located at:
NCP Vehicle Removals
Depot Road
Off Wood Lane
London
W12 7RP
Tel: 0844 826 6591 (Option 3, Hounslow & Cashier)
Fax: 020 8743 6679
Opening Times: 7am to 8pm daily.
How to make representations
If your vehicle is removed and you feel it should not have been, you can make representations against the Penalty Charge Notice and removal only after you have paid the release fees.
Please send your representation:
Parking Services
Civic Centre
Lampton Road
Hounslow
TW3 4DN
What happens next?
Once we have received your representation we will consider your case and if we accept your reasons, we will give you a refund. If we reject your reasons, we will tell you why and we will tell you about your right to appeal to the independent Parking and Traffic Appeals Service (PATAS).
Parking and traffic appeals service
This is an independent organisation where an experienced lawyer will look at your case. You will not have to pay to appeal to this Service and you can go to the hearing of your case if you want to. Their decision is final and we must both accept it.