Safeguarding Vulnerable Adults From Abuse
Many adults rely on other people because of their age, disability, illness or frailty to assist them in their day to day living. Vulnerable adults may be at risk in their own home, in residential or nursing care, in day care or in hospital - often from people they know such as a relative, friend or neighbour or a paid carer.
Every adult has the right to:
live a life free from fear
be treated with dignity
have their choices respected and not forced to do anything against their will
A copy of the full Safeguarding Adults Policy can be sent by email or by post. Please contact the Safeguarding Adults Co-ordinators on (020) 8583 4515 or e-mail adultprotection@hounslow.gov.uk
Types of abuse
Abuse can take many forms such as shouting and swearing, hitting, pushing, unwanted touching, kissing or sexual intercourse. The denial of privacy, social contact, choice or not being cared for properly. It may involve the taking of money or property without consent or under pressure.
The different types of abuse include:
Violence
Bullying
Financial
Sexual
Neglect
Discrimination
This should not happen to you. You have the right to report this to someone and for this to stop.
If you are concerned for yourself or someone else
If you are concerned for yourself or someone you know, please do not ignore it. Call the Safeguarding Adults Co-ordinators on (020) 8583 4515, or the Police Community Safety Unit on (020) 8721 9104, or contact our Social Care Advisors in Housing and Community Services. You do not need to give your name but we may need to act on the information you give us and contact other relevant services.
Who to talk to
It is important to tell someone you trust, not the person who is abusing / hurting you. You could tell a family member, key worker, doctor, friend, care manager, social worker. You can write a letter to a social worker or telephone, or ask someone to do it for you.
Housing and Community Service Safeguarding Adults Co-ordinators
Heston House Gardens, 201 / 209 Vicarage Farm Road, Heston, Middlesex, TW5 0AH
Tel: 020 8583 4515Fax: (020) 8583 6452
E-mail: adultprotection@hounslow.gov.uk
Community Team for Adults with a Learning Disability
Berkeley Centre,
27 Cranford Lane,
Heston
TW5 9EP
Tel: 020 8583 3529
Fax: 020 8583 3528
Social Care Advisors and Older Peoples’ Teams
Heston Office:
41 New Heston Road, Heston TW5 OLW
Tel: 020 8583 3100,
Fax: 020 8583 3187,
Minicom: 020 8583 3129
E-mail: adultsocialcare@hounslow.gov.uk
Access for all
We will provide support appropriate to your ethnic, cultural and communication needs. On request, most information can be provided in Braille, audio tape, large print or in most other accessible formats.
BSL Signers can be provided on request call (020) 8583 3132 or minicom on (020) 8583 3122. Interpreters can be provided in almost any language, if asked for in advance. For Panjabi, Hindi, Urdu and Gujarati, this can be arranged most easily by phoning the Council’s Language Line in the language of your choice call (020) 8583 2299.
Adults with a Physical/Sensory Disability
41 New Heston Road,
Heston
TW5 OLW
Tel: 020 8583 3100
Fax: 020 8583 3187
Minicom: 020 8583 3186
E-mail: adultsocialcare@hounslow.gov.uk
Community Mental Health Teams
Bedfont, Cranford, Feltham and Hanworth:
Cardinal Centre,
Cardinal Rd,
Feltham
TW13 5AL
Tel: 020 8321 3959
Brentford, Isleworth and Chiswick:
78 St Johns Rd,
Isleworth
TW7 6RU
Tel: 020 8583 3365
Heston and Hounslow:
88 Lampton Road,
Hounslow
TW3 4DN
Tel: 020 8583 3496.
West Middlesex Hospital Social Work Team
Marjorie Warren Building,
Twickenham Road,
Isleworth
TW7 6AF
Tel: 020 8321 5609/5610
Fax: 020 8321 5212
For Residential and Nursing Care Homes and Domiciliary Care Agencies you can also contact:
The Commission for Social Care Inspection (CSCI)
11th Floor, West Wing, 26-28 Hammersmith Grove, Hammersmith, London, W6 7SE
Tel: (020) 8735 6370
Fax: (020) 8735 6386
E-mail: enquiries.westlondon@csci.gsi.gov.uk
National Helpline: 0191 233 3600.
Police Emergency 999
Police Community Safety Unit (covering the whole borough) call 020 8721 9104.
Crimestopper Anonymous 0800 555 111
Health and voluntary organisations that might be able to help
Respond - For People with Learning Disabilities and their Supporters
National Helpline: 0808 808 0700
Speak out in Hounslow - Advocacy for Adults with Learning Difficulties
Inclusive Living Centre, 121c High Street, Brentford TW8 8AT
Tel: 020 8758 2048
Disability Network Living
Inclusive Living Centre,
121c High Street,
Brentford
TW8 8AT
Tel: 020 8758 2048
Action on Elder Abuse - Elder Abuse Response Helpline
Tel: 0808 808 8141 (freephone)
Age Concern (Hounslow)
Alexandra House,
Albany Road,
Brentford
TW8 ONE
Tel: 020 8560 6969
Age Concern (Feltham)
Feltham Lodge,
Harlington Road West,
Feltham,
TW14 0JJ
Tel: 020 8751 5829
Continuing Care Team
Brookwood Centre for Health, Brookwood Road, Hounslow, Middlesex, TW3 4HD
Tel: (020) 8630 1095
Fax: (020) 86301110
PALS (Patient Advice and Liaison Service)
Hounslow Primary Care Trust,
Phoenix Court,
531 Staines Road,
Hounslow
TW4 5DP
Tel: 0800 953 0607 (freephone)
E-mail: pals@hounslowpct.nhs.uk
PALS (Patient Advice and Liaison Service)
West Middlesex University Hospital,
Twickenham Road,
Isleworth
TW7 6AF
Tel: 020 8321 6260
E-mail: PALS.service@wmuh-tr.nthames.nhs
Housing and Community Service (previously Social Services)
E-mail: adultsocialcare@hounslow.gov.uk