Hounslow Council


Protecting vulnerable adults

Many adults rely on other people because of their age, disability, illness or frailty to assist them in their day to day living. Vulnerable adults may be at risk in their own home, in residential or nursing care, in day care or in hospital - often from people they know such as a relative, friend or neighbour or a paid carer.

Every adult has the right to:

  • live a life free from fear

  • be treated with dignity

  • have their choices respected and not forced to do anything against their will

If you are concerned for yourself or someone else

Anyone who thinks that an adult is at risk from abuse or neglect should let us know. If you feel immediate action is needed contact the police or emergency services on 999.

If you suspect ill treatment of an adult:

You do not need to give your name but we may need to act on the information you give us and contact other relevant services.

Please act promptly if you suspect abuse, as it can be very difficult to investigate concerns if there is a delay - some signs of abuse can disappear quite quickly.

If you are unsure you may first like to discuss your concerns with someone you know who works with adults such as a social worker, general practitioner, or a health visitor.

Our offices are open Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm. In the event of an emergency outside of these hours, please call 020 8583 2222 or the emergency services.

Types of abuse

Abuse can take many forms such as shouting and swearing, hitting, pushing, unwanted touching, kissing or sexual intercourse. The denial of privacy, social contact, choice or not being cared for properly. It may involve the taking of money or property without consent or under pressure.

The different types of abuse include:

  • Violence

  • Bullying

  • Financial

  • Sexual

  • Neglect

  • Discrimination

This should not happen to you. You have the right to report this to someone and for this to stop.

Who to talk to

It is important to tell someone you trust, not the person who is abusing or hurting you. You could tell a family member, key worker, doctor, friend, care manager, social worker. You can write a letter to a social worker or telephone, or ask someone to do it for you.

Community Service Safeguarding Adults Co-ordinators

Heston House Gardens, 201 / 209 Vicarage Farm Road, Heston, TW5 0AH
Tel: 020 8583 4515
Email: adultprotection@hounslow.gov.uk

Community Team for Adults with a Learning Disability

Berkeley Centre,
27 Cranford Lane,
Heston
TW5 9EP

Tel: 020 8583 3529

Social Care Advisors and Older Peoples’ Teams

Heston Office:
41 New Heston Road, Heston TW5 0LW

Tel: 020 8583 3100
Minicom: 020 8583 3129
Email: adultsocialcare@hounslow.gov.uk

Access for all

We will provide support appropriate to your ethnic, cultural and communication needs. On request, most information can be provided in Braille, audio tape, large print or in most other accessible formats.

BSL Signers can be provided on request call 020 8583 3132 or minicom on 020 8583 3122. Interpreters can be provided in almost any language, if asked for in advance. For Punjabi, Hindi, Urdu and Gujarati, this can be arranged most easily by phoning our language line in the language of your choice call 020 8583 2299.

Adults with a physical or sensory disability

41 New Heston Road,
Heston
TW5 0LW

Tel: 020 8583 3100
Minicom: 020 8583 3186
E-mail: adultsocialcare@hounslow.gov.uk

Community Mental Health Teams

Bedfont, Cranford, Feltham and Hanworth:
Cardinal Centre,
Cardinal Rd,
Feltham
TW13 5AL

Tel: 020 8321 3959

Brentford, Isleworth and Chiswick:
78 St Johns Rd,
Isleworth
TW7 6RU

Tel: 020 8583 3365

Heston and Hounslow:
88 Lampton Road,
Hounslow
TW3 4DN

Tel: 020 8583 3496.

West Middlesex Hospital Social Work Team
Marjorie Warren Building,
Twickenham Road,
Isleworth
TW7 6AF

Tel: 020 8321 5609/5610
Fax: 020 8321 5212

For residential and nursing care homes and domiciliary care agencies you can also contact:

Care Quality Commission
Finsbury Tower
103 - 105 Bunhill Row
London
EC1Y 8TG

Telephone: 03000 616161
Email: enquiries@cqc.org.uk

Police emergency 999

Police Community Safety Unit (covering the whole borough) call 020 8721 9104

Crimestoppers Anonymous 0800 555 111

Health and voluntary organisations that might be able to help

Respond - For People with Learning Disabilities and their Supporters
National Helpline: 0808 808 0700

Speak out in Hounslow - Advocacy for Adults with Learning Difficulties
Inclusive Living Centre, 121c High Street, Brentford TW8 8AT
Tel: 020 8758 2048

Disability Network Living
Inclusive Living Centre,
121c High Street,
Brentford
TW8 8AT

Tel: 020 8758 2048

Action on Elder Abuse - Elder Abuse Response Helpline
Tel: 0808 808 8141 (freephone)

Age Concern (Hounslow)
Alexandra House,
Albany Road,
Brentford
TW8 0NE

Tel: 020 8560 6969

Age Concern (Feltham)
Feltham Lodge,
Harlington Road West,
Feltham,
TW14 0JJ

Tel: 020 8751 5829

Continuing Care Team
Brookwood Centre for Health, Brookwood Road, Hounslow, Middlesex, TW3 4HD

Tel: 020 8630 1095

PALS (Patient Advice and Liaison Service)
Hounslow Primary Care Trust,
Phoenix Court,
531 Staines Road,
Hounslow
TW4 5DP

Tel: 0800 953 0607 (freephone)
E-mail: pals@hounslowpct.nhs.uk

PALS (Patient Advice and Liaison Service)
West Middlesex University Hospital,
Twickenham Road,
Isleworth
TW7 6AF

Tel: 020 8321 6260
E-mail: PALS.service@wmuh.nhs.uk

Housing and Community Service (previously Social Services)
E-mail: adultsocialcare@hounslow.gov.uk