Hounslow Council

Nationality checking service

Office of the Immigration Services Commissioner logo

We work in partnership with the Home Office to provide a service to help those in our community applying for British citizenship.

The Nationality Checking Service (NCS) will help ensure that your citizenship application is properly completed and submitted with all the relevant supporting documents. All adult applicants for naturalisation will need to demonstrate knowledge of life in the United Kingdom.

The aim is to ensure that new British citizens are equipped with basic level understanding of British culture, customs and life in UK in general.

All adult applicants will need Life in the UK and English for Speakers of Other Languages (ESOL) at entry level 3 or above educated to degree level and provide confirmation that it is taught in English. If done abroad, you need to get a covering letter from NARIC UK on 0871 330 7033

A pass via an English Language test which meets Home Office requirements.

Further information and advice is available on the Home Office, Learn Direct and Life in the UK websites or by calling the Home Office helpline  on 0300 123 2253.

At Hounslow our staff are trained and registered to check and forward your application. They will photocopy and certify your passport and other valuable documents so these remain in your possession and then send your application and correct fee to the Home Office by special delivery post.

Nationality Checking Service is by appointment only. Please call us on 020 8583 2090.

NCS costs

Monday - Friday

The fee for the service is £70 per adult application and £40 per child, inclusive of VAT.

Saturday and Thursday evenings

The fee for the service is £80 for each adult and £40 per child, inclusive of VAT.

Using the NCS is entirely optional and simply gives you greater freedom of choice. You can apply directly to the Home Office yourself or use a solicitor or other agent.

The Nationality Checking Service does NOT offer:

  • a priority service for processing your application with the Home Office (however, complete and accurate forms are processed, on average, more quickly than those that are incomplete or which need further enquires.)

  • any advice on nationality other than in relation to the completion of the application form

  • any advice on other matters such as visas, immigration or asylum

  • we cannot act as agents for the applicant. Further enquiries about your application progress or the decision should be made to the Home Office

If you require further advice, you should contact the Home Office via their website.

Joint citizenship and passport application service

From 7 April 2016, you will be able to apply for your UK passport at the same time as your citizenship application. This easy, efficient service has been developed in partnership with the Home Office.

If your citizenship application is successful and a ceremony is attended, your new passport will be dispatched to your home.

The service costs an additional £15 per application. Please call the office on 0208 583 2090 to book your appointment.

  1. Applicants should complete sections 1, 2, 3, 4, 6 (if applicable) and 9 of the passport application form. They do not need to complete section 10 nor have the 2 photographs certified. Details of referees will be collected as part of the citizenship application.

  2. The photographs submitted with both applications must be identical (i.e. from the same sitting) and comply with the photo standards as described in the accompanying guidance. Applicant?s name should be written on the back of the photographs.

  3. Section 1: Any applicant within 6 months of their 16th birthday at the time of application must attend the appointment in person.

  4. Section 2: Please do not enter a mobile phone number in section 2 of the application form. Please enter it in Section 8 instead.

  5. Section 4: Grandparents? details are not required.

  6. The payment mandate on Page 25 of the Application guidance must be completed. Please ensure that the security number of the card is entered in the appropriate box

  7. If you're unsure about any requirements leave the section of the form blank and complete it at your appointment.

Office of the Immigration Services Commissioner (OISC)

Our advisers are registered with the OISC, an independent body established by parliament, which regulates organisations offering services of this kind.

Staff operating the Nationality Checking Service have been provided with a set of desk instructions which set out the precise extent of their duties.

If a client requires advice or services which are outside our remit, the adviser will refer that person to the Home Office and record the fact.

Comments, compliments and complaints

The Nationality Checking Service is provided by the London Borough of Hounslow's Register Office.

If you wish to make any comments or complaints, please contact the senior citizenship co-ordinator.

Contact us

E-mail: citizenship@hounslow.gov.uk

Tel: 020 8583 2090

London Borough of Hounslow
Register Office
Feltham Lodge
Harlington Road West
TW14 0JJ

All complaints are handled according to our complaints procedures.

You can also write directly to:

The Office of the Immigration Services Commissioner
21 Bloomsbury Street