We accept debit or credit cards for any of the following accounts:
Council Tax
Non-domestic rates
Rent/Garage charges/charges for repairs
Benefit overpayments
Leasehold and Freehold service charges
Invoices
Please note:
The online payment system is not available between 7.55pm and 8.20pm Monday to Friday
There is a £5000 limit if you pay by credit card. Debit card payments are unlimited
If you are paying for sundry Items you can pay at the cash offices
We regret we are unable to accept Visa Electron card payments
Other ways to pay
Telephone - You can pay by phoning our automated telephone payments line on 020 8583 5959.
payment is not available between 7.55pm and 8.20pm Monday to Friday
there is a £5000 limit if you pay by credit card, debit card payments are unlimited
both methods are limited to the available funds in your account.
Parking tickets (PCNs) - please call 0845 1300 555 to pay.
Direct debit or rent card - please ring the contact number on your bill and a form will be sent to you.
Cash or cheque - pay at:
The Civic Centre (the cashier's office is open Monday to Friday, 8.45am to 5pm)
Any Bank (if it is not your own branch, the bank may charge for this service)
Any Post Office (you may be charged on some accounts for this service)
By Post - Make your cheques payable to 'London Borough of Hounslow', then send your payment to:
Cash Office
Civic Centre
Lampton Road
Hounslow
TW3 4DN.
If a receipt is required, you must send us the whole instalment slip with an empty envelope. Please put a stamp on the envelope and label it with your own address.
Standing Order - To pay your rent by standing order, you must first tell the Housing Income section.
You will need to make your own arrangements with your Bank or Building Society
Payments must be in line with the payment amounts and dates shown on your bill
Please ask the Bank or Building Society to quote your account reference.
Help
If you have any internet or telephone payment problems or questions, please call 020 8583 2328/9.
For all benefit and council tax enquiries please call 020 8583 4242.
Online Payment security
Our online payment facility will take you to a secure site. Our secure server software encrypts all your personal information including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.
Verify Hounslow's Verisign secure certificate
In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.