I had a tripping incident, how can I make a claim?
Anyone can make a claim. Whether it is successful or not will depend on whether or not the council has been negligent.
Contact us to make a claim for personal injury, damage or loss.
We investigate the claim before it is passed to the insurance section where it will either by dealt with internally or by Gallagher Bassett claim handlers.
Please note: any information given may be shared with other appropriate council departments and outside agencies for the registered purposes under the Data Protection Act 1998.
We are under a duty to protect our funds and may use the information you provide to prevent and detect fraud. Therefore the information you supply may be checked against other council records. We may also share this information, for the same purposes, with other organisations that handle public funds.
How long after an incident can I make a claim?
A claim for personal injury can be made up to 3 years after the incident. For damage only a claim can be made up to 6 years after the incident.
A minor can make a claim at age of majority plus one year.
Contact us
Email: highways@hounslow.gov.uk
Telephone: 020 8583 5555
Highways Team
Environment Department
Civic Centre
Lampton Road
Hounslow
TW3 4DN