Contact us to request improvements to roads.
You can also raise the issue with your local councillor.
All public reports of road defects are inspected by the following day.
To ensure that budgets are contained within their allocation, it is necessary to objectively assess the severity, nature and location of defects to determine if repairs are necessary. Defects will only be repaired if they are regarded as hazardous or serious, and in order that consistent standards are adopted throughout the borough, clearly defined categories known as ‘intervention levels’ are set.
Pavements | |
|---|---|
Very heavily used (town centres) | 15 mm trip / rocker |
Heavily used (shopping areas, schools, hospitals etc.) | 20 mm trip / rocker |
Frequently used (principal roads) | 25 mm trip / rocker |
Other (residential roads) | 25 mm trip / rocker |
Roads | |
|---|---|
Areas where potholes may be particularly hazardous such as crossings, junctions and in or adjacent to the kerb | 40 mm pothole |
Very heavily used (town centres) | 50 mm pothole |
Heavily used (shopping areas, schools, hospitals etc.) | 50 mm pothole |
Frequently used (principal roads) | 50 mm pothole |
Other (residential roads) | 75 mm pothole |
If the defect exceeds intervention level an order will be raised. For urgent orders this may be on a 1 day or 1 week priority while less urgent defects will be issued as four week orders.
Materials used to repair damaged surfaces
Concrete is a rigid material whilst tarmac is a flexible one. The tarmac will stick to the concrete. When the concrete expands and contracts the tarmac on top of it expands and contracts as well. Except the rate of expansion is different. Subsequently after a short time, all the cracks in the concrete will show through the tarmac.
When repairing damaged surfaces, it is necessary to break out the concrete and replace it wholly with tarmac or fresh concrete.
Contact us
Report a pothole or damaged road surface
E-mail: highways@hounslow.gov.uk
Tel:020 8583 5555
Highways Maintenance Team
Environment Department
London Borough of Hounslow
Civic Centre
Lampton Road
Hounslow
TW3 4DN