Closure of the cash office at Civic Centre
As part of the council's savings package, the cash office in the Civic Centre is now closed.
Customers are advised to pay for PCNs using our alternative methods of making a payment.
Please read our 'How to pay' section below.
Parking tickets (PCNs)
You may receive a parking ticket (PCN) affixed to your vehicle or handed to the driver by one of our Civil Enforcement Officers (CEOs) where your vehicle is considered to be parked in contravention of the parking restrictions in place.
The PCN contains important information regarding the reason it has been issued along with details on how to pay or contest it.
In addition, specific locations within Hounslow are monitored using CCTV. If a parking contravention is observed by one of our qualified monitoring staff at these locations, we will send a PCN in the post to the owner of the vehicle.
Bus lane contraventions
We also enforce bus lane restrictions at a number of locations throughout the borough. This is to ensure that bus lanes remain free-flowing and limited to permitted vehicles during hours when public transport should take a priority.
Bus lanes are monitored using CCTV. If an unauthorised vehicle is seen in a bus lane without a valid reason then this will be recorded as a contravention by qualified monitoring staff and we will send a PCN by post to the vehicle's registered keeper (as supplied by the DVLA) within approximately 14 days from the date of the alleged contravention.
In all cases it is the owner and not the driver of the vehicle who is liable to pay the PCN.
How to pay
By telephone with a credit or debit card on 0845 1300 555
By cheque, made payable to London Borough of Hounslow
With cash, using the Handitill deposit machine located in Main Reception at the Civic Centre
There are no extra charges for paying by credit card
For cheque payments, please ensure that you include the PCN number and send your payment to:
Parking Services
Civic Centre
Lampton Road
Hounslow
TW3 4DN
How to view PCN images online
If you have been issued a PCN, you can use the link below to view photographs taken at the time of the alleged contravention. If you have been issued a PCN as a result of CCTV enforcement, you can use the link to view still images from the CCTV footage. The link also gives you the option to make payment for the PCN.
Please note this service is only available for unpaid PCNs beginning with NJ. If you are unable to view the images using this service, please email parking@hounslow.gov.uk
View images for a PCN that begins with NJ
Viewing CCTV footage
For PCNs issued as a result of contraventions observed by CCTV, if the images shown on the PCN are not sufficient you can request a copy of the CCTV footage to be sent to you, or arrange an appointment to view the footage at the Civic Centre.
Request to view the CCTV footage now
Please include your PCN number, contact details and your preferred date and time to attend the Civic Centre on your request.
Viewing hours are Monday to Friday: 9am to 4.15pm (excluding bank and public holidays). We will respond advising whether your requested appointment time is available and provide further details of the viewing process. There is no charge for viewing the footage.
Please note that a request to view CCTV footage does not stop the progression of the PCN.