Online payments system down on Sunday 11 September
Due to essential maintenance, the online payments system will not be available on Sunday 11 September.
There will be no access to payments for planning applications, garden waste as well as payments to the births, deaths and marriages registrar online. The system will be offline from 1pm to 5pm:
Residents and businesses will also not be able to use the council's automated telephone payment services to pay any bills either.
We apologise for any inconvenience this may cause
With the online payments service, you can pay online with any of the following types of credit/debit cards: Visa, Mastercard, Maestro, Solo, Visa Delta.
We do not accept the following cards:
Please note: there is a 0.76% bank handling fee for payments made by credit card *
We accept debit or credit cards for any of the following:
Parking ticket (penalty charge notice)
Please enter the 10 character reference from your parking ticket (penalty charge notice). This will start with NJ followed by 8 numbers. The last character may be a letter instead of a number. * There is no handling fee charged for paying parking tickets.
Council tax – 7 or 8 digits
Enter the 7-digit number from the reference box on your letter or payment slip. If the reference is 8 digits please ignore the last digit.
Council tax – 10 or 11 digits
Enter the 10-digit number from the reference box on your letter or payment slip, which will always start with a 1. If the reference is 11 digits please ignore the last digit.
Enter the nine-digit reference number, which always starts with a 9.
Rents swipe card
Ignore the 19-digit reference number across the centre of the card, enter the 14-digit number located on the bottom right of the card, into our online payment system, selecting option Rents-14 digits.
Rents 14 digits
Enter the 14-digit reference quoted on your letter or old rent book. Please do not insert dashes or gaps, as this will cause the payment to reject.
Enter the 10-digit number from the reference box on your letter or payment slip, which will always start with a 3.
Leaseholder payments 14 digits
Enter the 14-digit reference quoted on your letter or payment slip. This number will always have a 4 the fourth digit from the end for this fund. Please do not insert dashes or gaps, as this will cause the payment to reject.
Invoice payments 13 digits
Please enter the 13 digit reference number from your invoice. This is made up of 3 letters and 10 numbers and will always start with an S.
Invoice payments 10 digits
Please enter the 10 digit reference number from you invoice that starts with 44.
Payment of fixed penalty notice (FPN)
Please enter the 7 digit character reference from your fixed Penalty Notice(FPN).
Our online payment facility will take you to a secure site. Our secure server software encrypts all your personal information including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the internet.
If you have any internet payment problems or questions, please call the telephone number on your bill between 9am and 4pm, Monday to Friday.