Online
If you would like to ask us a question, or want to know more about one of our services and are not sure who to contact, you can use the simple forms below to make an enquiry:
Once you have sent us your questions, they will be answered by our customer services team. If necessary, your questions will be forwarded to the relevant council department.
You will receive a receipt for your message by e-mail.
Telephone
The main switchboard number and our contact centres are open from 9am to 5pm Monday to Thursday and from 9am to 4.45pm on Fridays. Please dial the following numbers to reach the service you require:
020 8583 5555 Environment, street services and planning
020 8583 6666 Parking tickets (note that this is automated service and appeals against tickets must be made in writing or via the web. We do not discuss parking tickets by telephone)
020 8583 4242 Housing benefit, council tax, council tax benefit and business rates
020 8583 2000 All other enquiries
Please note that calls to these numbers may be recorded for training purposes.
Write
London Borough of Hounslow
Civic Centre
Lampton Road
Hounslow
TW3 4DN
Opening hours
The Civic Centre is open from 9am to 4.15pm Monday to Friday
Emergencies
Our web pages provide a lot of information to help you. The out of hours service is designed for emergencies only. Before you contact us, are you sure that :
Your problem cannot be dealt with during normal office hours
That you cannot make arrangements in the meantime
If you can wait till the morning please email is using the general enquiry e-form link above
When telephoning, please remember that your call may prevent another call getting through
Be clear
Have all the information to hand
Be prepared to provide a contact number so that we can get back to you
The emergency planning team is in charge of the council's response to major incidents, such as flooding, explosions, or large scale evacuations.
For more information, visit the emergency planning webpages.
Out of hours only, tel: 020 8583 2222