The anti-social behaviour team is responsible for the prevention, detection, investigation and resolution of racial harassment and anti-social behaviour that affects or is perpetrated by Hounslow Homes tenants and leaseholders. The key functions include:
Provision and management of Neighbourhood Wardens;
Management and deployment of Professional Witness;
Management of concierge services;
Provision and management of legal advise;
Close liaison with the police.
There are three area teams of ASB specialists dealing with casework located in our three area offices at East, West and Central. In addition the Neighbourhood Teams at Ivybridge and Brentford deal with case work in their areas.
These teams prioritise action on ASB cases leading to swift and appropriate action to abate ASB.
The team is responsible for the development of community support services to assist in the prevention or deterrence of ASB, and for ensuring the appropriate use of external agencies for support and particular functions including mediation. They also ensure effective liaison with social services, health authorities and other agencies.
The team also employs a Professional Witness whose role it is to:
Witness anti-social behaviour;
Identify perpetrators;
Provide evidence to be used in legal action;
Attend court and provide evidence as necessary.
Contact us
Telephone: 0800 085 65 75 freefone (open from 8am to 8pm Monday to Friday)
Minicom: 0800 389 9830
Email customerservicecentre@hounslowhomes.org.uk
Fax: 020 8583 4336
Customer Service Centre
Ashmead Road Depot
Ashmead Road
Feltham
TW14 9NN