Hounslow Council


Care standards in residential and nursing homes

The Care Quality Commission (CQC) is the independent regulator of health and social care in England and replaces the Commission for Social Care Inspection (CSCI).

It inspects and reports on adult social care services to help improve quality for people who use services.

If you or someone you know is looking for care, visit the Care Quality Commission's website where you can:

  • Search the comprehensive directory of care homes and other services, like home care, to find your local services

  • Download free, independent reports on the quality of every registered care service to help you make an informed choice

  • Get straightforward advice and useful checklists on how to choose a good care home or care service

Information is available in many accessible formats:

  • Easy to read pages for people with a learning disability

  • Nine languages including Polish and Chinese

  • Accessible web pages approved by the RNIB

General enquiries

For general enquiries call their customer services team, who are available 8.30am to 5.30pm, Monday to Friday.

Telephone: 03000 616161 or email: enquiries@cqc.org.uk

Care Quality Commission National Correspondence
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA