The documents below give you information about the policies and procedures that apply to each service we provide.
Carers Strategy 2008-2011 (
PDF Help, size 577kb)
The Carers Strategy explains Hounslow's commitment to work together to improve support and guidance for carers over the next three years.
Complaints about our services ( PDF Help, size 120kb)
February 2011
Details of how to raise a complaint, compliment, comment, or concern about our services.
Hounslow Primary Care Trust - Annual Report 2009/10 ( PDF Help, size 2389kb)
This report provides an overview of the work of NHS Hounslow
Older People's Falls Strategy 2009 - 2014 ( PDF Help, size 348kb)
The council and the NHS in Hounslow provide a range of services which help prevent falls and minimise their negative impact on older people.
Paying for Adult Social Care Charges - Non-residential ( PDF Help, size 825kb)
September 2010
This leaflet explains how we work out what service users have to pay towards the cost of care services.
Your right to see personal information ( PDF Help, size 121kb)
July 2009
A guide to records we keep about you and your right to access those records.