We produce a wide range of publications for customers.
Please note that you will need Adobe Acrobat Reader to view these documents.
Adult abuse - it happens, it hurts (
PDF Help, size 274kb)
February 2008
What adult abuse is, and who to contact if such abuse is suspected.
Adult social care services ( PDF Help, size 38kb)
February 2008
Introduction to the range of Adult Social Care services, including home care, residiential care, rehabilitation, adaptations and equipment.
Calen Centre ( PDF Help, size 298kb)
October 2009
Do you have problems with everyday tasks such as getting out of the bath or climbing stairs? Is hearing the TV or reading the newspaper difficult? Equipment is available that could help.
Choosing and paying for a care home 2009 – 2010 ( PDF Help, size 159kb)
April 2009
What choices you have, what help and support is available and what you might have to pay if you are considering moving in to a care home
Carers Short Break Voucher Scheme ( PDF Help, size 206kb)
February 2008
Voucher scheme that gives help with care charges for carers who need a break.
Complain about adult social care ( PDF Help, size 75kb)
March 2008
This leaflet tells you how you can make a complaint about adult social care services.
Direct payments: an introduction ( PDF Help, size 113kb)
January 2008
Information on the Direct Payments scheme, for people who have been assessed as qualifying for help and wish to arrange their own services.
Day care services for older people ( PDF Help, size 46kb)
February 2008
An overview of Hounslow Council day support centres for Older People. The centres provide a range of social and leisure activities, and access to other support.
Equipment and adaptations ( PDF Help, size 106kb)
June 2008
A wide range of equipment is available if you are having difficulties around the home, including aids to help you use the bath and toilet, dress, cook and get around your home.
Fair access to care ( PDF Help, size 130kb)
October 2008
If you are requesting social care services we are required by law to assess you against the Department of Health’s Fair Access to Care Services criteria.
Hearing problem? ( PDF Help, size 144kb)
April 2008
An introduction to services for people with hearing problems. There is a map of the Heston Office location on the rear side.
Help for people with a learning disability ( PDF Help, size 31kb)
An overview of Hounslow Council services for people with learning disabilities.
Heston Map Card ( PDF Help, size 89kb)
February 2007
The Adult Access team is the first point of contact for all Adult Social Care services.
Housing Liaison Service ( PDF Help, size 111kb)
August 2007
Details of the Housing Liaison Service, a new service that helps people over 55 years of age to maintain their independence at home.
Independent Living team ( PDF Help, size 47kb)
April 2008
If you have a significant and permanent disability that causes you difficulty carrying out everyday tasks, our Independent Living Team may be able to provide advice and services to help you keep your independence.
Paying for adult social care services - non-residential: April 2009 to March 2010 ( PDF Help, size 182kb)
April 2009
How we work out what you will need to pay towards the cost of care services.
Paying the full cost of your care home. Information for self-funders: 2009 – 2010 ( PDF Help, size 131kb)
April 2009
Information for people who are thinking about moving into a care home in the London Borough of Hounslow and will be paying for it themselves.
Residential care and nursing homes – services for older people ( PDF Help, size 81kb)
What residential services are available for older people in Hounslow, who can have them and how to apply for them.
For futher information contact the Adult Access Team
Email: adultsocialcare@hounslow.gov.uk
Telephone: 020 8583 3100
41 New Heston Road,
Heston, TW5 0LW
Opening Hours Monday - Friday 8:45am - 5pm
Sign language video link available