We produce a wide range of publications for customers.
Please note that you will need Adobe Acrobat Reader to view these documents.
Adult abuse - it happens, it hurts (
PDF Help, size 274kb)
February 2008
What adult abuse is, and who to contact if such abuse is suspected.
Advocacy services in Hounslow ( PDF Help, size 105kb)
December 2009
If you feel no one is listening or you have trouble explaining, an advocate can help. An advocate is someone who can support you and speak up for you.
Adult social care services ( PDF Help, size 1177kb)
May 2010
Find out what services are available and how to get it
A Guide to Self-Funding ( PDF Help, size 177kb)
March 2010
If you are paying for social care services, this booklet explains the help you can get to assess your needs and plan your support.
Calen Centre ( PDF Help, size 298kb)
October 2009
Do you have problems with everyday tasks such as getting out of the bath or climbing stairs? Is hearing the TV or reading the newspaper difficult? Equipment is available that could help.
Choosing and paying for a care home 2009 – 2010 ( PDF Help, size 159kb)
April 2009
What choices you have, what help and support is available and what you might have to pay if you are considering moving in to a care home
Carers Short Break Voucher Scheme ( PDF Help, size 206kb)
February 2008
Voucher scheme that gives help with care charges for carers who need a break.
Now you are a carer ( PDF Help, size 725kb)
March 2009
A guide to local services and support for carers
Complain about adult social care ( PDF Help, size 75kb)
March 2008
This leaflet tells you how you can make a complaint about adult social care services.
Day care services for older people ( PDF Help, size 46kb)
February 2008
An overview of Hounslow Council day support centres for Older People. The centres provide a range of social and leisure activities, and access to other support.
Equipment and adaptations ( PDF Help, size 106kb)
June 2008
A wide range of equipment is available if you are having difficulties around the home, including aids to help you use the bath and toilet, dress, cook and get around your home.
Falls booklet ( PDF Help, size 335kb)
July 2010
Information on reducing the risk of falls and injury.
Fair access to care ( PDF Help, size 130kb)
October 2008
If you are requesting social care services we are required by law to assess you against the Department of Health’s Fair Access to Care Services criteria.
Hearing problem? ( PDF Help, size 144kb)
April 2008
An introduction to services for people with hearing problems. There is a map of the Heston Office location on the rear side.
Help for people with a learning disability ( PDF Help, size 31kb)
An overview of Hounslow Council services for people with learning disabilities.
Heston Map Card ( PDF Help, size 89kb)
February 2007
The Adult Access team is the first point of contact for all Adult Social Care services.
Independent Living team ( PDF Help, size 47kb)
April 2008
If you have a significant and permanent disability that causes you difficulty carrying out everyday tasks, our Independent Living Team may be able to provide advice and services to help you keep your independence.
Paying for adult social care services - non-residential: April 2009 to March 2010 ( PDF Help, size 182kb)
April 2009
How we work out what you will need to pay towards the cost of care services.
Paying the full cost of your care home. Information for self-funders: 2009 – 2010 ( PDF Help, size 131kb)
April 2009
Information for people who are thinking about moving into a care home in the London Borough of Hounslow and will be paying for it themselves.
Putting People First ( PDF Help, size 352kb)
February 2010
Find out how you can get support to live independently
Residential care and nursing homes – services for older people ( PDF Help, size 81kb)
What residential services are available for older people in Hounslow, who can have them and how to apply for them.
For futher information contact the Adult Access Team
Email: adultsocialcare@hounslow.gov.uk
Telephone: 020 8583 3100
41 New Heston Road,
Heston, TW5 0LW
Opening Hours Monday - Friday 8:45am - 5pm
Sign language video link available