Hounslow Council


Confidentiality and records

Both children's and adult social care services can exchange relevant information about individuals and families between agencies responsible for their care.

We only do this where it is in the best interests of the individual and their family.

The organisations we work with include the police, the National Society for the Prevention of Cruelty to Children (NSPCC), the Action for Children charity, Age Concern, Disability Network, MIND and Mencap (see links on the right).

We also deal with agencies involved in health, education, leisure and housing.

We work within a legal framework and strict confidentiality guidelines. In most cases we will ask for the consent of the individual or family before sharing any information.

The exception to this would be where a child, young person or vulnerable adult would be at risk because of a delay, refusal or difficulty in getting consent.

In these cases information would be shared and the reason written and recorded.

If the whereabouts of a child needs to be kept confidential for their own protection then information will not be shared.

If you have any questions about this process, please discuss them with the relevant organisation.