Hounslow Council

Child protection services

Very few adults deliberately harm children, and when it does happen, most families simply need our support.

We work with the families of any children who are at risk to make sure they are safe. This usually involves providing whatever support they need to help them provide a safe family environment.

Every report of suspected abuse is investigated. This involves speaking to the child and their family and, in some cases, friends and neighbours. We may also speak to other professionals who work with the child such as teachers, doctors, nurses and health visitors.

Social workers will become involved when they believe that physical injury, neglect, sexual or emotional abuse has occurred, or is likely to happen.

Sometimes a range of professionals may need to be more closely involved when parents are unable to make sure that their children are safe.

We keep a list of children and young people who are at risk of suffering abuse or neglect. All these children have a plan for keeping them safe from harm, which is discussed with their parents at a child protection case conference and agreed upon by the different professional agencies involved.

Reporting child abuse rarely results in the child being removed from home. This can only happen with a court order, once it is demonstrated that there is serious and immediate risk.

Even if a child is removed from the home, we still, where possible, aim to reunite the family, so we continue to work with the parents and child to achieve this.

If it is not possible to reunite the family, we will continue to work with the child and their carer to ensure they receive the support they need.

Contact us

If you feel you are not coping or you are worried about a child, please contact us:

Our office is open Monday to Thursday 9am-5pm, Friday 9am-4.45pm

Children's Services
Civic Centre
Green Zone
Lampton Road

Tel: 020 8583 6600 (option 1)

Email: earlyhelp@hounslow.gov.uk or csll-socialcare-gcsx@hounslow.gcsx.gov.uk

(We can receive EGRESS)

Out of hours (after 5pm weekdays or weekends) call 020 8583 2222 and ask to speak to the duty social worker.

You do not have to give your name and your conversation will be treated confidentially.