Hounslow Council


Handyperson scheme

The Handyperson Scheme is a special service which provides low cost practical help with minor repair jobs around the home.

Who can receive it?

This service is available for owner-occupiers and tenants who live in the borough of Hounslow and meet one of the following criteria:

  • Are over 70 years old

  • Have a disability or severe health problems which prevent them from carrying out the job themselves

  • Are a single parent family with a disabled child

We are unable to assist tenants where the required works are the responsibility of the landlord or where the landlord provides a similar service.

What type of tasks might be covered?

This list is not exhaustive but provides an idea of the range of jobs that we may be able to help with

Basic plumbing

  • Unblock sinks

  • Replace WC ball valve

  • Replace tap washers

Basic electrics

  • Replace light bulbs

  • Fix a doorbell

  • Fit new plug

Basic carpentry

  • Ease and adjust windows/doors

  • Put up shelves/hooks

  • Put up curtain rails

  • Repairs to gates

Home security

  • Install spy-holes, door chains, window/door locks

Small home energy efficiency measures

  • Installing low energy light bulbs

  • Draught proofing measures

General home safety and falls prevention work

  • Secure loose carpets and trailing cables

Gardening (for safety and security reasons)

Due to exceptionally high levels of demand for the Handyperson Service in general , we are only able to offer a gardening service which directly relates to the health and safety of residents.

For example, the service will attend overgrown shrubs which are blocking entrances, preventing doors or windows from opening safely or causing obstruction to the safe passage of the resident or their carers.

The service is for residents who qualify for the Handyperson Service who have no next of kin or relatives to assist them and whose ill-health or disability prevents them from carrying out the work themselves.

Where the resident feels that their garden may have health and safety issues or security concerns, our Handyperson will assess each case on its merits in relation to specific criteria.

There are certain types of work that we are unable to help with.

Some examples are:

  • Roof repairs

  • Internal decorating

  • Major electrical and gas works

  • Regular gardening

  • Any works above step ladder height

What does it cost?

Materials

You are required to either supply or pay for the cost of materials for the job.  If you are unable to shop for the goods yourself, our Handyperson may be able to purchase the goods for you, but the time spent shopping will be included in the time spent on the job.

Labour costs

If you receive an income related benefit such as Income Support, Pension Credit, Housing Benefit or Council Tax Benefit, labour costs are FREE.  If you do not receive any of the above benefits, there is a charge of £15 per hour (to the nearest half hour.)

How often can I use the service?

Each customer is limited to a maximum of six hours per year.  If we are unable to help you, we may be able to refer you to one of the other handyperson schemes operating in the borough.

For larger repairs and improvements, call us for help and advice 020 8583 3878.

How to apply

You can contact us by telephone on 020 8583 3878.  We will then contact you to discuss your requirements and arrange an appointment to assess the work.

Contact us

Email: homeimprovements@hounslow.gov.uk

Tel: 020 8583 3878

Handyperson Scheme
Community Services
Civic Centre
Lampton Road
Hounslow
TW3 4DN

If you want help and advice for larger repairs and improvements, our Care & Repair Service may be able to help.