We are required by law to make sure that people requesting social care help are measured against the Department of Health’s Fair Access to Care Services criteria (April 2003). This is intended to ensure that we reach decisions in a fair, consistent and open way.
People assessed as having ‘critical’ or ‘substantial’ needs will be eligible in Hounslow for social care support.
The aim of the criteria is to work out who is in most need and to make sure that the limited budget is given to those most at risk of loss of independence. This then helps to ensure that adults across the country are receiving a fairer and more equal service.
What are the eligibility criteria?
There are four possible levels of need. In Hounslow:
Critical is defined as a situation where the need is significant now and is, or will be apparent within seven days
Substantial is defined as a situation where the need is significant and is, or will be, apparent now or within three months
Moderate and low are defined as where needs are assessed as being lower than the above
More specifically, moderate and low are where a person may need advice and support to maintain wellbeing or to sustain their caring relationship or role now or within the next six months.
In Hounslow, people are eligible for service help if they have one or more needs within the critical and substantial bands.
There may be exceptions if a person’s needs are likely to become critical or substantial now or within three months. In these exceptional circumstances eligibility would have to be agreed by the head of service.
If your needs fall into the moderate or low levels we will provide you with information about other potential sources of advice and support, contact the adult access team.
Who do the eligibility criteria apply to?
The eligibility criteria apply to all adults who receive a social care assessment in Hounslow.
For young people who are already receiving care services, there are transition arrangements in place to try to ensure their move into adult social care services is a smooth process.
How do I apply for an assessment of my needs?
To apply for an assessment of your needs, contact the adult access team.
Where can I get more information?
For copies of this guidance contact the adult access team or download the factsheet.
For the original Fair Access to Care guidance produced by the Department of Health visit their website.