Hounslow Council


Pest control

There are generally three types of pest control services available:

  • direct pest control services - visiting clients in their premises to deal with infestations

  • enforcement services - where the occupier or owner has failed to make their own arrangements

  • advisory service - other pest control matters

Direct pest control services

Available for:

  • rats

  • mice

  • squirrels (in roof spaces)

  • fleas

  • bedbugs

  • cockroaches

  • pharaoh ants

  • wasps

Contract services are also available to businesses.

Enforcement services

We will investigate reports of infestations arising at other locations where there is a public health issue (with some exceptions such as food premises which are dealt with by environmental health officers).

Appropriate enforcement powers are used, if necessary, to resolve these matters. Examples might include reports of rats or mice in a neighbour’s garden, or mosquitoes from the local sewage works.

Advisory service

Available for:

  • foxes

  • pigeons

  • insect identification

  • most other household pest problems

Insect identification

Insects should be brought to the Civic Centre or Bridge Road Offices or posted to us. Insects can be alive but are preferred to be dead and in a dry, crush-proof container - please do not submit them in water or attached to sticky tape. Routine identifications will generally take up to three working days. It will take longer if we need to send them on to a specialist.

What's not offered

  • control of textile moths

  • squirrels outside of the house

  • pigeon proofing (the application of devices or substances to prevent pigeons from sitting on buildings)

  • control of woodworm or other wood-boring pests

  • structural work including lifting floorboards or heavy manhole covers

  • repair work to a property

Charges

The control of rats is a free service to residents.

The control of mice, cockroaches, fleas and bedbugs in residential properties is chargeable. However, householders on certain benefits may qualify for free treatment.

All other services in residential properties are chargeable including squirrels, wasps, garden ants etc.

All services to business or commercial users are chargeable.

See our charges sheet available to download on this page.

Council tenants

There are no arrangements in place for Hounslow Homes to automatically fund the treatment of pests in their tenants' properties. Tenants will therefore be asked to pay for applicable services along with everyone else.

Arranging an appointment

Contact us and we will arrange an appointment slot for you so that you do not have to wait in all day. Unfortunately there may be a wait for the next available appointment, especially during the summer when the service is very busy. Urgent calls are prioritised as far as possible.

Contact us

Pest Control
Street Management & Public Protection Department
London Borough of Hounslow
Bridge Road Depot
Pears Road
Hounslow
TW3 1SQ

Tel: 020 8583 5082
Fax: 020 8583 5088
Minicom: 020 8583 6622
Email: pestcontrol@hounslow.gov.uk