Have you been sold food that's not fit to eat? Are you unhappy with hygiene in a local food outlet or shop? Or have you been ill after a meal at a local restaurant? If you have concerns about a particular business and wish to raise a complaint against their standards, contact us with your food safety complaint.
We will investigate reports immediately, normally establishing what foods were eaten as well as taking samples from the concerned food business.
To make a food safety complaint
You can make a complaint using our online form:
Alternatively, you can get in touch with us by phone, e-mail or letter via the contact details below.
Contact Us
For general inquiries, or to make a complaint without using the electronic form, please refer to the contact information below.
Food Team
Business Regulations Section
Street Management & Public Protection Department
Civic Centre
Lampton Road
Hounslow
TW3 4DN
Tel: 020 8583 5555
Fax: 020 8583 5130
E-mail: foodsafety@hounslow.gov.uk