Have you been sold food that's not fit to eat? Are you unhappy with hygiene in a local food outlet or shop? Or have you been ill after a meal at a local restaurant? If you have concerns about a particular business and wish to raise a complaint against their standards, contact us with your food safety complaint.
We will investigate reports immediately, normally establishing what foods were eaten as well as taking samples from the concerned food business.
Heathrow-related complaints
If you have a complaint about food or drink served on a flight into or out of Heathrow airport or about food or drink purchased at one of the terminal buildings please contact the London Borough of Hillingdon: environmentalhealthcp@hillingdon.gov.uk.
Make a complaint
You can make a complaint using our online form:
Alternatively, you can get in touch with us by phone or email.
Contact us
Email: foodsafety@hounslow.gov.uk
Telephone: 020 8583 5555
Fax: 020 8583 5130
Food Team
Business Regulations
Environment Department
London Borough of Hounslow
Civic Centre
Lampton Road
Hounslow
TW3 4DN