Hounslow Council


How to send a request

Your first step should be to check this website and then the publication scheme to see if the type of information you are looking for is mentioned. If you find the information you are looking for there, the scheme will provide you with a contact number, and where relevant, a direct web link.

If you would like to make a request for information, your request must:

  • Be in writing

  • Include sufficient detail for us to find the information you want

  • Have an address for us to reply to you at

It would be helpful if you could also provide details such as a telephone number or an e-mail address in case we need to contact you.

There are several ways in which you can request information.

Use the online form

Write and post your request

Freedom of Information
London Borough of Hounslow
Civic Centre
Lampton Road
Hounslow
TW3 4DN

Write directly to the relevant council service area

Please list one of the following department names as the first line of the address followed by the full civic centre address listed above.

  • Housing & Community Services

  • Street Management and Public Protection

  • Childrens Services and Life Long Learning

  • Corporate Policy & Regeneration

  • Finance

  • Legal

  • Human Resources

  • Planning

  • Project Co-ordination and Strategic Property

  • IT

  • Scrutiny and Performance

  • Members Services

  • Customer Services & Modernisation

If you do not know which service area your request relates to, simply use the postal address or e-form listed above to make your request.

General guidance

Please give a clear and detailed description of the information you need. A council officer can assist you if necessary.

Give your name or organisation, a postal or e-mail address, and a contact phone number.

If you require the information to be provided in a special format please explain your requirements when you make your request.

If there is a charge, we will advise you and you will be required to pay before we can forward any information to you.