Call figures

Calls received and answered by us for Oct to Dec 2011

Department	Section	Calls received	Calls answered	% answered
Adult services	Hounslow mental health appointments	336	290	86
Adult services	Hounslow mental health	5,279	4,966	94
Adult services	Chiswick mental health appointments	34	15	44
Adult services	Chiswick mental health referrals	1040	729	70
Adult services	Chiswick mental health (other)	3,752	3,075	82
Adult services	Adult abuse	18	15	83
Adult services	Adult social care	4,042	3,697	91
Adult services	Adult education	2,065	1.899	92
Corporate services	Electoral services	3,331	3,192	96
Corporate services	Environment	10,885	10,370	95.3
Corporate services	Grimebusters	102	98	96
Corporate services	Book a citizenship ceremony	1,372	1,039	76
Corporate services	Report a death	458	418	91
Corporate services	Report a birth	2,381	1,960	82
Corporate services	Book a marriage	1,720	1,360	79
Children's services	Learning disabilities	3,516	3,072	87
Environment	Blue badges/Freedom passes	2,507	2,401	96
Finance	Business rates	2,087	2,054	98
Finance	Housing benefits	18,352	17,350	95
Finance	Council tax	22,640	21,456	95
Housing	Allocations	1,358	1,002	74
Housing	Register	2,617	1,743	67
Housing	Prevention - new cases	2,349	1,783	76
Housing	Prevention - current cases	3,316	2,291	69
Housing	Temporary accommodation	3,661	2,764	75
Hounslow Homes	Out of hours service	5,995	5,289	88
Hounslow Homes	Complaints	792	677	85
Hounslow Homes	General enquiries	10,068	8,949	89
Hounslow Homes	Repairs	20,118	17,739	88
TOTAL		136,191	121,693	89