You have the right to complain:
if you have been refused a service; or
if you are unhappy about the service you receive.
If you want to complain:
Tell the manager of the service, or call the customer relations team on 020 8583 3333
Explain what you are unhappy about and what you would like to happen to put it right
We will contact you within two working days to talk about your complaint.
You will receive a written response to your complaint in 10 to 20 working days.
If you are not satisfied with the response call the customer relations manager on 020 8583 3333.