A number of council services are provided by external contractors. The following services are provided by our partners:
Service | Provider |
|---|---|
Business rates | Liberata |
Cemeteries | Continental Landscapes |
Council housing (not new applications) | Hounslow Homes |
Council housing repairs | Hounslow Homes |
Council tax | Liberata |
Country parks | Continental Landscapes |
Community halls | Fusion Lifestyle Limited |
Gunnersbury museum | Laing Integrated Services |
Housing benefit | Liberata |
Historical houses | Laing Integrated Services |
Leisure centres | Fusion Lifestyle Limited |
Libraries | Laing Integrated Services |
Parks | Continental Landscapes |
Rubbish and recycling | SITA |
Complain about any of these services
In most cases, our partners will respond to you directly. If you are unhappy with their response their letter to you will explain how your complaint can be escalated and your complaint then be reviewed by us.
We routinely monitor the performance of all our contractors and we will ensure that your complaints are dealt with according to:
council policy on complaints
council deadlines for dealing with complaints