The Local Government Ombudsman is an independent person who investigates allegations of maladministration causing injustice to the person who has complained. The Ombudsman investigates complaints about most council matters including housing, planning, education, social services, and council tax.
If you are dissatisfied with the response after stage 3, you can contact the Local Government Ombudsman who will consider your complaint.
You can contact the Ombudsman at any time to raise your concerns however, you must have completed the council’s complaints procedure before they will will consider them.
The Ombudsman who deals with Hounslow Council is at:
Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH
Tel: 0300 061 0614 or 0845 602 1983
Email: advice@lgo.org.uk
Fax: 024 7682 0001
Text ‘call back’ to 0762 480 4299
The Local Government Ombudsman has more information on their website.