We recently introduced a new telephone system. The information below is designed to help you navigate your way through the system. Improvements to the telephone system include:
the ability to dial the extension direct if you know it
the ability to leave messages 24/7 to report missed bins and order additional recycling bags or request a form/leaflet
improved response times
The switchboard and call centres are open Monday to Thursday from 9am to 5pm and on Fridays from 9am to 4.45pm. To get directly to the service you require please phone the number below and listen to the options. Please note that calls to these numbers may be recorded for training purposes.
The following numbers will make sure you get through to the right team:
Service | Telephone no. |
|---|---|
Business rates | 020 8583 5708 |
Electoral services | 020 8583 2828 |
Housing benefit and council tax | 020 8583 4242 |
Hounslow Homes | 020 8583 4000 |
Housing | 020 8583 3000 |
Out of hours | 020 8583 2222 |
Parking | 020 8583 6666 |
Pay a parking ticket | 0845 1300 555 |
Pay for other council services | 0845 30 10 210 |
Planning and environment | 020 8583 5555 |
Registrars (births, deaths & marriages) | 020 8583 2090 |
Switchboard | 020 8583 2000 |
The information below is a quick guide of which services are available for these sections:
Switchboard 020 8583 2000
You will be given 6 options to choose from:
Option 1 Housing and council tax benefit, council tax and business rates
Option 2 Housing and Hounslow Homes
Option 3 Planning and environment
Option 4 Education
Option 5 Social services
Option 6 Other council services including registrars, electoral services, forms and leaflet line and operator
Business rates 020 8583 5708
You will receive 4 options:
Option 1 New businesses
Option 2 Pay
Option 3 Request form/leaflet/Direct Debit form
Option 4 Other queries
Electoral services 020 8583 2828
Option 1 Information about forthcoming lections
Option 2 Apply to go onto the electoral register
Option 3 Apply for a postal vote
Option 4 Apply be a canvasser
Option 5 All other enquiries
Hounslow Homes 020 8583 4000
You will receive 2 options:
Option 1 Repair enquiries
Option 2 Rents and service charges
Housing 020 8583 3000
Option 1 Housing Benefit
Option 2 Council tenants and repairs
Option 3 Housing applications
Option 4 Housing advice and Homelessness
Option 5 Operator
Out of hours 020 8583 2222
The out of hours service operates between 5pm and 9am
Option 1 Mogden Sewage Works hotline
Option 2 Non-emergency calls
Option 2 Emergency calls
Parking 020 8583 6666
You will receive 4 options:
Option 1 Pay parking ticket
Option 2 Parking appeals info line ONLY
Option 3 Parking permits, bay suspension and yellow line waivers
Option 4 Blue badges and Freedom passes (or direct dial 020 8583 3073)
PLEASE NOTE we can only deal with appeals against a parking ticket by letter or email. We do not discuss appeals by telephone. Email the parking team at parking@hounslow.gov.uk.
Planning and environment 020 8583 5555
You will receive 5 options:
Option 1 Parking, Blue Badges, Freedom Passes
Option 2 Refuse and recycling
Option 3 Mogden sewage works hotline
Option 4 Forms and leaflets request line
Option 5 Street services, including planning, graffiti, noise, pollution, pest control
Registrars for births, deaths and marriages 020 8583 2090
Option 1 Marriage and civil partnerships
Option 2 Register a birth
Option 3 Register a death/still birth
Option 4 Order duplicate certificates
Option 5 Citizenship/nationality service
Revenues and benefits 020 8583 4242
You will receive 3 options:
Option 1 Payment line for council tax and business rates
Option 2 Council tax
Option 3 Housing benefit and council tax benefit