Our vision for customer care is:
To consistently provide excellent customer care
To ensure that all customers feel they are being treated with politeness and respect
To welcome questions about the council and its services
To provide and develop services that respond to our customers’ needs and wishes
To place customer care at the heart of our work
To improve the choice we give to customers about the way they access our service ensuring that it delivers efficiency and value for money, for example on-line and self-service.
To make sure our staff use plain and simple language that is understandable to all our customers, both in writing, face to face or over the telephone
To make sure our staff have a positive attitude and the desire to continually improve