Online
If you would like to ask us a question, or want to know more about one of our services and are not sure who to contact, you can use the simple forms below to make an enquiry:
Once you have sent us your questions, they will be answered by our customer services team. If necessary, your questions will be forwarded to the relevant council department.
You will receive a receipt for your message by e-mail.
Telephone
Telephone: 020 8583 2000 (8.45am - 5pm)
Write
London Borough of Hounslow
Civic Centre
Lampton Road
Hounslow
TW3 4DN
Opening hours
Our reception desk is open:
8.45am to 5pm, Monday to Thursday
8.45am to 4.45pm, Friday
You can access the following services at these times:
Housing 8.45am - 4pm
Council tax 8.45am - 4.15pm
Housing benefit 8.45am - 4.15pm
Cash office 8.45 am - 5pm
All other tickets 8.45am - 4.45 pm
Emergencies
Our web pages provide a lot of information to help you. The out of hours service is designed for emergencies only. Before you contact us, are you sure that :
Your problem cannot be dealt with during normal office hours
That you cannot make arrangements in the meantime
If you can wait till the morning please email is using the general enquiry e-form link above
When telephoning, please remember that your call may prevent another call getting through
Be clear
Have all the information to hand
Be prepared to provide a contact number so that we can get back to you
The emergency planning team is in charge of the council's response to major incidents, such as flooding, explosions, or large scale evacuations.
For more information, visit the emergency planning webpages.
Out of hours only, tel: 020 8583 2222