If you wish to report or discuss your situation, please contact any of the numbers below:

Police Community Safety Unit

Tel: 020 8721 9104

Domestic Violence Outreach Service

Tel: 020 8754 3319

Victim Support (24 hours)

Tel: 0845 3030 900

Freephone 24 hour National Domestic Violence Helpline

Tel: 0808 2000 247

Broken Rainbow - lesbian, gay, bisexual and transgender

Tel: 0845 260 4460

Open Monday to Friday, 9am to 1pm and 2pm to 5pm

Leaving a violent home

Please contact the ASB and tenancy team on: 0800 085 65 75 or visit: www.hounslowhomes.org.uk. You can also visit area our offices at:

West (Feltham, Hanworth, Bedfont)

St Catherine's House
2 Hanworth Road
Feltham
TW13 5AB

Central (Hounslow, Heston & Isleworth)

Civic Centre
Lampton Road
Hounslow
TW3 4DN

East (Chiswick & Brentford)

Brentford Housing Office
58-59 Brentford High Street
London Road
Brentford
TW8 0AH

Protection of vulnerable adults

Who can I talk to?

It is important to tell someone you trust, not the person who is abusing / hurting you. You could tell a family member, key worker, doctor, friend, care manager, social worker. You can write a letter to a social worker or telephone, or ask someone to do it for you.

Social Services Adult Protection Co-ordinators

88 Lampton Road,
Hounslow
TW3 4DW

Telephone: (020) 8583 4515

Fax: (020) 8583 3459

Minicom: (020) 8583 3550

Email: adultprotection@hounslow.gov.uk

Community Team for Adults with a Learning Disability
Berkeley Centre,
27 Cranford Lane,
Heston
TW5 9EP
Telephone: (020) 8583 3529
Fax: (020) 8583 3528

Customer Service Officers and Older Peoples’ Teams
Heston Office:
41 New Heston Road, Heston TW5 OLW
Telephone: (020) 8583 3300,
Fax: (020) 8583 3187,
Minicom: (020) 8583 3129
Email: adultsocialcare@hounslow.gov.uk

Feltham Office:
13 Hanworth Road, Feltham TW13 5AF
Telephone: (020) 8583 3200,
Fax: (020) 8583 3303,
Minicom: (020) 8583 3304
Email: adultsocialcare@hounslow.gov.uk

Horticultural Place,
Off Heathfield Terrace,
Chiswick
W4 4BY

Telephone: (020) 8583 3400,
Fax: (020) 8583 3245,
Minicom: (020) 8583 3246
Email: adultsocialcare@hounslow.gov.uk

Access for all

We will provide support appropriate to your ethnic, cultural and communication needs. On request most information can be provided in Braille, audio tape, large print or in most other accessible formats. Contact any Social Services office.

BSL Signers can be provided on request call (020) 8583 3132 or minicom on (020) 8583 3122. Interpreters can be provided in almost any language, if asked for in advance. For Panjabi, Hindi, Urdu and Gujarati, this can be arranged most easily by phoning the Council’s Language Line in the language of your choice call (020) 8583 2299.

Adults with a Physical/Sensory Disability
41 New Heston Road,
Heston
TW5 OLW
Telephone: (020) 8583 3300
Fax: (020) 8583 3187
Minicom: (020) 8583 3186
Email: adultsocialcare@hounslow.gov.uk

Community Mental Health Teams

Bedfont, Cranford, Feltham and Hanworth:
Cardinal Centre,
Cardinal Rd,
Feltham
TW13 5AL

Telephone: (020) 8321 3959

Brentford, Isleworth and Chiswick

78 St Johns Rd,
Isleworth
TW7 6RU

Telephone: (020) 8583 3365

Heston and Hounslow

88 Lampton Road,
Hounslow
TW3 4DN

Telephone: (020) 8583 3496.

West Middlesex Hospital Social Work Team

Marjorie Warren Building,
Twickenham Road,
Isleworth
TW7 6AF

Telephone: (020) 8321 5609/5610
Fax: (020) 8321 5212

For Residential and Nursing Care Homes and Domiciliary Care Agencies you can also contact:

The Commission for Social Care Inspection (CSCI)

58 Uxbridge Road,
Ealing
W5 2ST.

Telephone: (020) 8280 0347
Fax: (020) 8280 0340
Email: enquiries.ealing@csci.gsi.gov.uk
National Helpline: 0191 233 3600.

Police

Emergency 999

Feltham Community Safety Unit (covering the whole borough) call (020) 8247 5932.

CRIMESTOPPERS ANONYMOUS: 0800 555 111

Speak out in Hounslow

Advocacy for Adults with Learning Difficulties
Inclusive Living Centre,
121c High Street,
Brentford
TW8 8AT
Telephone: (020) 8758 2048

Disability Network Living

Inclusive Living Centre,
121c High Street,
Brentford
TW8 8AT
Telephone: (020) 8758 2048

Action on Elder Abuse

Elder Abuse Response Helpline

Telephone: 0808 808 8141 (freephone)

Age Concern (Hounslow)
Alexandra House,
Albany Road,
Brentford
TW8 ONE
Telephone: (020) 8560 6969

Age Concern (Feltham)
Feltham Lodge,
Harlington Road West,
Feltham,
TW14 0JJ
Telephone: (020) 8751 5829

Health

Continuing Care Team
Thelma Golding Centre,
92 Bath Road,
Hounslow TW3 3EL
Telephone: (020) 8321 2175
Fax: (020) 8321 2416

PALS (Patient Advice and Liaison Service)

Hounslow Primary Care Trust,
Phoenix Court,
531 Staines Road,
Hounslow
TW4 5DP

Telephone: 0800 953 0607 (freephone)

Email: pals@hounslowpct.nhs.uk

PALS (Patient Advice and Liaison Service)

West Middlesex University Hospital,
Twickenham Road,
Isleworth
TW7 6AF

Telephone: (020) 8321 6260
Email: PALS.service@wmuh.nhs.uk

Social Services & Health Partnerships

Email: adultsocialcare@hounslow.gov.uk

Reporting racial harassment

If you are the subject of harassment or racist behaviour, or you see someone being harassed, report the matter to your local community organisation, police station or the Council as soon as possible:

If you are the subject of harassment or racist behaviour, or you see someone being harassed, report the matter to your local community organisation, police station or the Council as soon as possible:

Hounslow Homes – if you are a Hounslow Homes tenant your Estate Manager can take action by calling:

We recognise that some people do not want to talk to the Police, even police officers who work in CSUs.

Because of this a large number of race crimes go unreported. If crimes are not reported no one knows they are happening. We want to know, so we can do something about them.

Crimes can be reported without the police being involved by using a third party reporting site. Third party reporting sites have been set up across the borough.  There are 13 reporting centres in Hounslow where you can report an incident in a friendly and familiar environment and receive advice.

Third party reporting sites can be found at the following locations:

Useful links

www.womensaid.org.uk

www.rightsofwomen.org.uk

Contact us

Community Safety Team
London Borough of Hounslow
Civic Centre
Lampton Road
Hounslow
TW3 4DN

Tel: 020 8583 2503
E-mail: community.safety@hounslow.gov.uk

Please note that the Community Safety Officer does not provide services directly to members of the public experiencing domestic violence.